Kathleen Shirley

Direct to consumer sales agent, 3rd party pay assistance agent

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.

3rd party payment assistance rep for electric company in Pennsylvania.

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