KATHLEEN SILVIA
Summary
Hardworking and passionate candidate successful at managing multiple priorities with a positive attitude. Providing over 25 years experience working in a variety of fast-paced and/or high stress environments. Excellent project management abilities, including facilitation, organization and time management. Ready and willing to take on a new adventure and everything that comes along with it!
Overview
15
15
years of professional experience
Work History
Bartender/IT Support
Groton Bowling Center/808 Bar & Grill
06.2021 - Current
- Opening/Closing duties, prepare cash drawers, and take inventory
- Responsible for providing clean & safe environment for staff and guests
- Comply with food and beverage regulations set forth by establishment and local government
- Cultivate strong relationships with repeat customers, engage in friendly conversation and memorize food and drink orders to promote loyalty
- Train new bartenders
- Provide technical support as needed for computer software and printer
Enumerator
U.S. Census Bureau
06.2020 - 11.2020
- Strategized ways to conduct 2020 surveys in accordance to local regulations during COVID-19 pandemic.
- Promoted census importance by ensuring interviewees understood (or were given proper resources to research) the purpose behind it
- Performed overnight surveys of high-trafficked areas of homeless population to gather demographic data
- Maintained confidentiality of gathered data
General Manager
Islands Restaurants
03.2017 - 11.2020
- Responsible for creating experiences that brought guests back
- Managed more than 50 employees throughout hiring, training, schedules and reviews
- Developed and implemented strategies to increase sales and profitability
- Developed inventory reports to provide comprehensive data on inventory levels
- Controlled labor hours and inventory costs through hands-on management and proactive changes
Manager
Bubba Gump Shrimp Company
01.2015 - 02.2017
- Conducted orientation sessions and organized on-the-job training for new hires
- Managed and motivated employees to be productive and engaged in work
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Helped organize and participate in monthly “Shrimpossibles” volunteer events
Assistant Manager
Kimball Farm
04.2009 - 11.2014
- Supervised day-to-day operations to meet performance, quality and service expectations
- Immediately resolved issues with patrons by employing careful listening and communication skills
- Supervised all areas of restaurant to keep it clean and well-maintained
Records Specialist
Franklin Pierce University
04.2010 - 11.2014
- Coordinated registration and grading procedures, processed and maintained withdrawal/leave of absence spreadsheet, oversaw registration periods
- Pulled reports (Enrollment, Census, Advising) and interpreted data to ensure accurate student records
- Maintained warehouse area with both graduated/inactive student records
- Provided excellent customer care by responding to inquiries and requests for information
Education
M.Ed - Special Ed - Learning Disabilities
Franklin Pierce University
Concord, NHB.A. - American Studies
Franklin Pierce College
Rindge, NH05.2007
Skills
- Motivational personality
- Dependable and Consistent
- Teamwork and Collaboration
- Quick Learner
- Training and Development
- Records Management
- Technology-savvy
- Creative and Critical Thinking
- Continuous Quality Improvement (CQI)
Timeline
Bartender/IT Support
Groton Bowling Center/808 Bar & Grill
06.2021 - Current
Enumerator
U.S. Census Bureau
06.2020 - 11.2020
General Manager
Islands Restaurants
03.2017 - 11.2020
Manager
Bubba Gump Shrimp Company
01.2015 - 02.2017
Records Specialist
Franklin Pierce University
04.2010 - 11.2014
Assistant Manager
Kimball Farm
04.2009 - 11.2014
M.Ed - Special Ed - Learning Disabilities
Franklin Pierce University
B.A. - American Studies
Franklin Pierce College
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