Kathleen Smith
Kenneth City Florida
Summary
A seasoned Housekeeper at OTO Development, I excel in maintaining impeccable cleanliness standards and enhancing guest satisfaction. My expertise spans from laundry management to training executive housekeepers, showcasing strong multitasking and customer service skills. Achieved a significant improvement in room inspection pass rates, demonstrating a commitment to excellence and a robust hospitality background.
Overview
16
16
years of professional experience
Work History
Housekeeper
OTO Development
02.2009 - Current
Performed duties as a housekeeper, insuring the cleanliness of guest rooms.
Performed duties in public area, insuring all aspects of public areas to be cleaned and tidy.
Laundry attendant from hotel being full working laundry department to aiding in distribution of incoming laundry from outside facilities.
Working as room inspector, insuring housekeeping has completed rooms to expectations.
Interim Executive Housekeeper 2 times.
Training of incoming Executive Housekeeper.
Education
Some College - Business
Online
Regents Diploma - College Prep
Lackawanna High School
Lackawanna, NY07.1982
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Cleaning techniques
- Health and safety compliance
- Kitchen cleaning
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Sorting and washing laundry
- Complex Problem-solving
- Ordering cleaning supplies
- Inventory control
- Budget control
- Multitasking and organization
- Hardworking
Accomplishments
Worked heavily in our Care committee program and teaching kids to Care program.
Well focused on our commitment to our guest stay satisfaction.
Work closely with other departments to achieve our guest satisfaction.
Timeline
Housekeeper
OTO Development
02.2009 - Current
Some College - Business
Online
Regents Diploma - College Prep
Lackawanna High School
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