Kathleen Townsend
Goldsboro,North Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals.
Overview
12
12
years of professional experience
Work History
On Road Supervisor
UPS
05.2016 - Current
- Motivate workers to exceptional performance through implementation of new strategies.
- Managed labor assignments and equipment allocations and met, operations and production goals.
- Recommended measures to improve production methods, performance and team operation and productivity.
- Worked closely with personnel, customers, to resolve problems.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Business Owner
Serendipity Salon And Spa
11.2011 - 05.2017
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
No Degree - Psychology
UNCP
BBA - Business Administration And Management
Thomas A. Edison Career And Technical Academy
Elizabeth, NJ05.2025
High School Diploma -
Fuquay-Varina High School
Fuquay-varina, NC05.2002
Skills
- Critical Thinking
- Safe Work Methods
- Customer Satisfaction
- Driver Communications
- Operational Efficiency
- Local Road Knowledge
- Delegating Work Assignments
- Customer Experience
- Operational Improvements
- Conflict Resolution Tactics
- Complex Problem-Solving
- Professional Relationships
- Staff Meetings
- Team Goals
- Employee Performance Evaluations
- Monitor Work Performance
Timeline
On Road Supervisor
UPS
05.2016 - Current
Business Owner
Serendipity Salon And Spa
11.2011 - 05.2017
No Degree - Psychology
UNCP
BBA - Business Administration And Management
Thomas A. Edison Career And Technical Academy
High School Diploma -
Fuquay-Varina High School
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