Kathleen Twomey
West Bridgewater,MA
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
18
18
years of professional experience
Work History
Technical Team Manager
Arbella Insurance
06.2014 - Current
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Established and maintained performance, quality and service standards for professional customer care.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Implemented training programs to maximise team member development and potential.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Bodily Injury Claims Adjuster
Travelers Insurance
09.2005 - 06.2014
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
- Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues. Worked with insured's who were national companies and had specific claims handling guidelines specific to their companies
- Handled both Personal and Commercial Policies
Skills
- Obtained a Appraisers license while managing a Repair Shop
- Licensed Adjuster in RI and CT
Timeline
Technical Team Manager
Arbella Insurance
06.2014 - Current
Bodily Injury Claims Adjuster
Travelers Insurance
09.2005 - 06.2014
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