Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen VanHook

San Diego,CA

Summary

Experienced floral designer skilled in customer service and event execution. Demonstrated ability to create breathtaking floral pieces while maintaining meticulous attention to detail. Ready to contribute creativity and expertise to elevate client experiences.

Experienced community corrections professional with extensive experience in working with individuals with acute behavioral health needs and substance use disorder needs.

Overview

36
36
years of professional experience

Work History

Floral Designer/Customer Service Representative

Olympia Blooms Floral and Event Planning
Olympia, Washington
04.2024 - 08.2025
  • Created beautiful custom bouquets using a variety of fresh flowers and foliage.
  • Assisted customers with floral selection, design and arrangements.
  • Maintained proper storage conditions for all flowers in the shop.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
  • Skilled in creating custom bouquets, centerpieces, and large floral installations.
  • Worked efficiently to create stunning wedding-day venues and table settings.

Supervising Deputy Probation Officer

El Dorado County
Shingle Springs, California
04.2006 - 11.2022
  • Supervised probation officers and ensured adherence to departmental policies.
  • Monitored case progress and provided guidance to junior staff members.
  • Conducted regular meetings with community partners to discuss case management strategies.
  • Reviewed reports and documentation for accuracy and compliance with regulations.
  • Conducted criminal investigations, and made appropriate sentencing recommendations to the court.
  • Assisted in training new probation officers on best practices and procedures.
  • Developed intervention plans to support a justice-involved individual's rehabilitation efforts effectively.
  • Extensive experience and training in working with behavioral health and substance use disorder populations.
  • Implemented a county-wide Behavioral Health and Veterans Treatment Court.
  • Implemented and supervised a county-wide Re-Entry Program to support justice-involved individuals reintegrating into the community.
  • Served as the Department's Evidence-Based Coordinator, tasked with training deputies in motivational interviewing, skill development, assessments, and the use of a Behavioral Response Matrix.

Deputy Probation Officer III

Santa Clara County
San Jose
09.1995 - 09.2001
  • Assisted in developing rehabilitation plans tailored to individual needs.
  • Maintained accurate records of Justice Involved individual's activities and case notes in system.
  • Reviewed police reports, arrest documents, and other sources of information related to a client's background prior to making recommendations for sentencing or rehabilitation programs.
  • Assisted in developing individualized case plans for each probationer, outlining goals and objectives related to rehabilitation.
  • Conducted investigations into potential violations of probation conditions and submitted findings to the court.
  • Performed all case management duties including conducting home and placement visits.

Customer Service Representative

Nordstrom
San Jose
05.1989 - 05.2001
  • Maintained accurate records of customer interactions in the POS database.
  • Provided excellent customer service to promote sales, and encourage repeat customers.
  • Assisted in sorting inventory and merchandising items on the sales floor to create an aesthetic shopping environment.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Master of Arts - Counseling Psychology

Santa Clara University
Santa Clara, CA
06-1997

Skills

  • Floral arrangement
  • Wedding design
  • Customer service
  • Plant care
  • Sales techniques
  • Inventory management
  • Visual merchandising
  • Event coordination
  • pos database
  • Motivational interviewing
  • Case management
  • Strong leadership skills
  • Conducting investigations
  • Strong communication and de-escalation skills
  • Trained in evidence-based practices and program implementation

Timeline

Floral Designer/Customer Service Representative

Olympia Blooms Floral and Event Planning
04.2024 - 08.2025

Supervising Deputy Probation Officer

El Dorado County
04.2006 - 11.2022

Deputy Probation Officer III

Santa Clara County
09.1995 - 09.2001

Customer Service Representative

Nordstrom
05.1989 - 05.2001

Master of Arts - Counseling Psychology

Santa Clara University

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