Tracey Rutkowski
Bolivia,NC
Summary
Results-driven professional specializing in floral design and customer service. Known for managing operations and training teams to deliver exceptional experiences, ready to elevate store performance and customer engagement.
Overview
27
27
years of professional experience
Work History
Floral Designer
Harris Teeter Grocery Store
Leland, North Carolina
02.2025 - Current
- Designed custom floral arrangements for various occasions and customer preferences.
- Designed floral arrangements and maintained displays to enhance customer experience and support store operations.
- Collaborated with grocery team to develop eye-catching floral displays that attracted customer attention in-store.
- Managed inventory of flowers and supplies to ensure freshness and availability.
Floral Manager
Giant Food Stores
Baltimore, Maryland
11.2021 - 10.2023
- Managed floral department operations and ensured product quality standards.
- Oversaw floral department operations, including merchandising, inventory management, staff training, and customer relationship development.
- Trained and mentored staff on floral design and customer service skills.
- Coordinated inventory management for flowers and supplies on a daily basis.
Front End Manager
Giant Food Stores
Baltimore, Maryland
11.2020 - 09.2021
- Managed front-end operations, scheduled staff, and ensured customer service excellence
- Supervised front-end operations to enhance customer service and efficiency.
- Trained and mentored staff on best practices for checkout procedures.
- Managed cash handling processes to ensure accuracy and compliance.
HBC Manager
Giant Food Stores
Baltimore, Maryland
05.2019 - 08.2020
- Oversaw inventory and merchandising for health and beauty department to align with customer demand.
- Coordinated inventory management to maintain optimal stock levels and reduce out-of-stock occurrences.
- Managed staff schedules to optimize labor resources and coverage.
- Supervised daily operations to enhance store functionality and customer experience.
Cash Office Associate
Giant Food Stores
Baltimore, Maryland
06.2009 - 07.2019
- Executed cash reconciliation, produced financial reports, and provided payroll support to ensure accurate financial tracking and compliance
- Managed cash drawers by counting and reconciling funds at end of shift.
- Handled cash transactions to maintain accurate financial records.
- Trained new staff on cash handling procedures to promote efficiency and accuracy.
Front End Supervisor
Giant Food Stores
Baltimore, Maryland
03.2000 - 06.2018
- Supervised front-end operations to ensure efficient customer service.
- Supervised staff and coordinated customer service to maintain operational efficiency
- Managed scheduling and staffing to meet business needs effectively.
- Trained staff on cash handling and customer interaction protocols.
Education
High School Diploma -
Delaney High School
Cockeysville, MD06-1987
Skills
- Floral design
- Floral arrangement
- Floral display design
- Flower care techniques
- Inventory management
- Team leadership
- Customer service
Timeline
Floral Designer
Harris Teeter Grocery Store
02.2025 - Current
Floral Manager
Giant Food Stores
11.2021 - 10.2023
Front End Manager
Giant Food Stores
11.2020 - 09.2021
HBC Manager
Giant Food Stores
05.2019 - 08.2020
Cash Office Associate
Giant Food Stores
06.2009 - 07.2019
Front End Supervisor
Giant Food Stores
03.2000 - 06.2018
High School Diploma -
Delaney High School