Summary
Overview
Work History
Education
Skills
Additional Information
Work Authorization
Languages
Timeline
Generic

Kathleen Villa

Cuero,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience

Work History

Customer Support Specialist

Mercury Insurance
02.2023 - Current
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level of professionalism at all times.
  • Installed and configured operating systems and applications.
  • Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.

Secretary

Villa & Sons Trucking
08.2006 - Current
  • Schedule & coordinate meetings for job, Travel arrangements, Vendor Contact, Invoices Daily, payroll, Meeting planning, Phone etiquette, making sure customer was happy with products delivered
  • Managed filing system, entered data and completed other clerical tasks.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Excellent communication skills, both verbal and written.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Administrative Assistant/Sales

Cuero Boutique
05.2005 - 10.2021
  • Customer service, cash handling, cash deposits, opening and closing store procedures, delegating daily tasks to associates and management staff, inventory, marketing, visual merchandising, merchandise re-ordering, updating daily numbers according to actual productivity, meeting and beating overall sales goals, markdowns, shipment and receiving, stock turnover, processing store orders, employee scheduling, payroll, and staffing
  • Executed record filing system to improve document organization and management
  • Managed filing system, entered data and completed other clerical tasks
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes

Front Desk Receptionist/Assistant

Gulf Coast Rehabilation/Physical Therapy Dept.- Cuero Community Hospital
04.2007 - 05.2013
  • Coordinated with the patients to organize the desk operations of the clinic, Greeted all patients and visitors in a pleasant manner, Maintained a record of all payments and credits on the billing system, Scheduled the appointments for the patients and informed the doctor accordingly, Managed a multi-line phone system along with the patients in the waiting room, Ensured a neat and clean reception area at all times is maintained, Remarkable front office and customer service experience within a medical office setting, Sound knowledge of procedures and practices of a medical facility, Operational Knowledge of medical terminology and protocol, Wide knowledge of patients' rights and medical legal aspects for release of information, Ability to register patients, verify insurance, and maintain records and reports for the medical office, Ability to communicate with the patient and visitors, Excellent organizational skills

Education

High School Diploma -

Cuero High School
Cuero, TX
05.1997

Skills

  • 10-Key; Microsoft word, excel windows (10 years)
  • Promotional support
  • Database Management
  • System Maintenance
  • Active Listening
  • Customer service excellence
  • Multi-line phone talent
  • Customer Response
  • Support Services
  • Microsoft Windows and Office
  • Data Entry
  • Friendly and Patient
  • Professionalism

Additional Information

Office Assistant with 20+ years of administrative/Sales experience. Excellent verbal and written communication skills with the ability to communicate effectively and professionally with all staff management and clients. Detail-oriented and possesses strong interpersonal organizational and time management skills. Flexible and hardworking with the drive to succeed

Work Authorization

Authorized to work in the US for any employer

Languages

Spanish
Limited Working

Timeline

Customer Support Specialist

Mercury Insurance
02.2023 - Current

Front Desk Receptionist/Assistant

Gulf Coast Rehabilation/Physical Therapy Dept.- Cuero Community Hospital
04.2007 - 05.2013

Secretary

Villa & Sons Trucking
08.2006 - Current

Administrative Assistant/Sales

Cuero Boutique
05.2005 - 10.2021

High School Diploma -

Cuero High School

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Kathleen Villa