Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Organization
Timeline
Generic

Kathleen Walker

Birmingham,AL

Summary

Looking for an interesting internship or offer employment opportunity. Willing to learn and grow. A committed and hardworking employee with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and satisfying needs. Creative problem-solver versed in customer service. History of keeping work areas clean, neat, and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier/Sales Associate/Stocker

Ross Dress For Less
06.2021 - 04.2023
  • Responsibilities include merchandise, stocking, and all areas of customer service.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Reconciled cash drawer from beginning and end of each shift, accounting for errors, and resolving discrepancies.

Assistant Manager

Rainbow Clothing Store
01.2022 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Cashier

Dollar Tree
06.2020 - 06.2021
  • Responsibilities included cash management and customer service
  • Handled customer complaints and concerns
  • Received and processed returns
  • Counted out cash drawers
  • Stocked shelves.

Education

Bachelor's degree - Accounting

Stillman College
Tuscaloosa, AL
05.2023

High School Diploma -

Center Point High School
Birmingham, AL
05.2019

Skills

  • Professional demeanor
  • Detail oriented
  • Powerpoint (5 years)
  • Microsoft Word (6 years)
  • Excel (4 years )
  • Stocking
  • Customer Service
  • Retail sales
  • Journal entries
  • General ledger accounting
  • Bank Reconciliation
  • Account Reconciliation
  • Cash Management
  • Sales Expertise

Accomplishments

    Awards:

  • VITA/TCE CERTIFICATION: December 2022 Volunteer Standards of Conduct Exam
  • VITA/TCE CERTIFICATION: 2022 Intake/Interview and Quality Review Exam
  • VITA TCE CERTIFICATION: 2022 Advanced Exam
  • VITA/TCE CERTIFICATION: 2023 Site Coordinator Exam

Certification

Honor Roll (Stillman College) 2019, 2020, 2021,2022,2023

Organization

Im a member of Delta Sigma Theta Sorority, Inc. I served as the audit chair for the Epsilon Eta chapter(2022-2023).

Timeline

Assistant Manager

Rainbow Clothing Store
01.2022 - 07.2022

Cashier/Sales Associate/Stocker

Ross Dress For Less
06.2021 - 04.2023

Cashier

Dollar Tree
06.2020 - 06.2021

Bachelor's degree - Accounting

Stillman College

High School Diploma -

Center Point High School

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Kathleen Walker