Kathleen Walsh

(Was also employed formerly from 6/2012 to 8/2018)

Duties include:

Scheduling appointments in an 2 to 3 hour time frames apart for technicians both in shop and mobile that were installing and cutting flat glass for windows, table tops, and occasionally pattern cuts to be tempered. This included vehicles, commercial needs, and residential windows.

• Measuring, giving estimates based on area measurement's and ensuring the company benefits as well as satisfying the customers needs.
• Scheduling appointments for vehicles needing glass replacements or tinting needs.
• Ordering glass for commercial, vehicles, or residential using locally owned and operated shops.
• Listening and ensuring the customers understood, with compassion considering the situation, and making sure at the end or the conversation they've got some relief and satisfaction.
• Cashiering and invoicing using Glasspax software.
• Typing 65 words per minute.
• Being computer and internet savvy. Above average capabilities using Microsoft products including Word and Excel etc.
• Managed high call volume with exceptional time management skills, minimizing wait times for customers.

• Cared for adults of all ages in an assisted living facility for the elderly, memory care patients as well as lewie body patients.
• Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation.
• Administered medications according to prescribed schedules and documented any changes or reactions observed.
• Developed positive relationships with clients through active listening, empathy, and effective communication.
• Provided emotional support to individuals facing challenges or difficult situations.
• Closely monitored medication administration to ensure compliance with prescribed dosages and schedules.
• Documented all interactions/observations accurately and maintained confidentiality of client information.
• Ensured a clean and organized living environment for clients by performing light housekeeping duties.
• Demonstrated patience, compassion, and empathy when working with individuals who may exhibit challenging behaviors or communication difficulties.
• Maintained accurate documentation of services provided including progress notes, incident reports, medication logs etc.

• Being in direct assistance to the House management of an assisted living facility caring in the memory care unit.
• Changing medication orders and discontinuing medications for residents.
• Ensuring medication is ordered through local facilities to ensure balance and comfort of our residents.
• End of life training exercises and training new employees with these skills.
• Changing briefs and clothing on a 2 hour schedule.
• Making incident reports on our blue step system and reporting changes to the families of these residents and management when required to do so.
• Maintaining comfort and happiness for our residents declining and their loved ones.
• Passing out medications on a scheduled basis including narcotics, being medication certified to do so.
• Assisting with bathing and dressing of our residents. Including brushing teeth and other hygienic practices.
• Ensuring the house is clean and tidy and taking out soiled trash constantly and with every change of briefs.
• Staying in close and first name basis with the families and reporting daily behavioral health and changes.
• Handling emergencies efficiently and correctly when needed to do so with hospice care or emergency services.
• Transferring correctly and safely for all non mobile residents to and from bathrooms, wheel chairs, or other requirements.
• Collaborated with the management team to develop and implement operational policies and procedures.
• Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively.
• Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals.

• Assisting the staff by calling resources and speaking with some of the top assistance programs all over the state of New Mexico to assist New Mexico residents whom are homeless, or needing resources for childcare, rehabilitations for disabilities or drug use or legal issues, etc and insuring all contact information, and addresses were up to date.
• After months of research, the information obtained was then put together for the establishment to assist those in need in New Mexico.