Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Waughtel

York,Pa

Summary

Cultivated a culture of ongoing learning and adopted innovative strategies to optimize team communication.

Overview

15
15
years of professional experience

Work History

Contact Center Assistant II

WellSpan Health
02.2023 - Current
  • Answers high volume call center calls, make appts, interact with physician offices and pharmacy’s as well as DME suppliers, register patients and complete referrals

Awake Overnight / Assist Manager to Group Home

PennMar
12.2011 - 02.2023
  • Assist consumers with daily living, clean house, do reports, transport to day program, give medicine. Take consumers to hospital, be on call, make schedules and get groceries.

Rapid Test Inspection

Assurant
10.2013 - 04.2017
  • Work at various stations trained to test, clean and refurbish cell phones, input accurate information in the computer and send down the line.

Bus Driver/Member Assistant

Senior Life
12.2011 - 04.2013
  • Picked up and drop off members, assist members in the program with daily living, play games with them, keep logs

Pharmacy Technician

CVS
09.2011 - 12.2011
  • Offer excellent customer service, cash out, validate information, hand prescriptions to each customer, answer phone, produce prescriptions safely

Education

Medical Coding & Billing

University of Phoenix
Tempe, AZ
04-2026

Skills

Analyzed complex problems and developed innovative solutions

Demonstrated meticulous attention to detail in all tasks and projects

Demonstrated exceptional verbal and written communication abilities

Executed multi-task management strategies to enhance operational efficiency

Demonstrated proficiency in various computer applications and software tools

Facilitated effective conflict resolution strategies to enhance team collaboration

Timeline

Contact Center Assistant II

WellSpan Health
02.2023 - Current

Rapid Test Inspection

Assurant
10.2013 - 04.2017

Awake Overnight / Assist Manager to Group Home

PennMar
12.2011 - 02.2023

Bus Driver/Member Assistant

Senior Life
12.2011 - 04.2013

Pharmacy Technician

CVS
09.2011 - 12.2011

Medical Coding & Billing

University of Phoenix
Kathleen Waughtel