Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Kathleen Weeks

Kathleen Weeks

Corvallis,OR

Summary

Accomplished professional with expertise in underwriting at Sentry Insurance, leveraging strong problem-solving and leadership skills to enhance operations. Proven track record in customer service and data management, ensuring compliance and quality assurance. Adept at collaboration and task prioritization, driving business success and exceeding expectations.

Overview

48
48
years of professional experience

Work History

Delivery Multiple Gigs

Self
11.2022 - Current
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
  • Evaluated applications to determine insurance coverage and appropriate risk classifications.
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
  • Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
  • Resolved problems, improved operations and provided exceptional service.

Home Care Provider

Self Employed
01.2016 - 06.2020
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Assisted patients with self-administered medications.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided mobility assistance such as walking and regular exercising.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.

Artist

Self
10.2006 - 02.2019
  • Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
  • Contributed to creative process through original ideas and inspiration.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
  • Developed art and design concepts.
  • Determined appropriate designs for screen print and embroidery applications to create high-quality finished products.
  • Collaborated with other artists on various art projects and installations.
  • Worked with clients to understand desired outcomes and requirements.
  • Produced drawings and paintings for advertising campaigns and publications.
  • Developed illustrations for books and magazines.
  • Designed and created sculptures for public and private spaces.
  • Created paintings, sculptures and illustrations for variety of exhibitions and shows.
  • Created commissioned artwork for organizations and private clients.
  • Experimented with variety of styles and techniques to produce unique works of art.
  • Managed creative process from concept to completion for various art projects.
  • Utilized digital techniques to create and enhance artwork.
  • Identified concepts and created sketches for paintings, sculptures and illustrations.
  • Helped artwork meet standards of quality and accuracy.
  • Participated in art exhibitions and shows to showcase work.
  • Used oil and acrylic paints, watercolors and digital media to create art pieces.
  • Designed and executed original artwork for various private and corporate clients.

Teacher

Klamath Falls Baptist Church
09.2009 - 09.2010

Bible instructor / Art

for private upper school 7-12 grade

Attended all teacher conferences and continuing advancement classes

Kept grades and coordinated with other instructors on students hand writing skills and communication abilities and strengthening overall learning curriculum

QMHP

Marion County
03.2002 - 08.2006
  • Applied effective time management techniques to meet tight deadlines.
  • Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
  • Gained strong leadership skills by managing projects from start to finish.
  • Resolved problems, improved operations, and provided exceptional service.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Developed strong communication and organizational skills through working on group projects.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Provided professional services and support in a dynamic work environment.

Library Assistant

Corbin/Western Baptist College
01.1998 - 08.2001
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Placed books on proper shelves when returned to circulation.
  • Answered questions from patrons and helped to find desired materials.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Collected and processed fines on overdue library materials.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Set up computer and digital device access, providing assistance with use and operation.
  • Maintained secure environment by monitoring visitors at front desk.
  • Kept library shelves and printed materials well-stocked and organized according to established system.
  • Processed customer fines and educated individual patrons on ways to minimize future charges.
  • Communicated with other local and regional branches to locate materials for inter-library loans.
  • Mitigated librarian workload by independently managing basic patron requests and locating materials.
  • Catalogued and sorted books and library materials.
  • Monitored patrons to enforce adherence to library policies for material management and behavior.
  • Organized and maintained detailed records on equipment use, materials logs and circulation activities.
  • Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
  • Located desired customer items through interlibrary loan system and coordinated deliveries.

Service Technician

Service Master
01.1998 - 07.2000

Worked cleaning dorms and class rooms and library and offices bathrooms etc while attending college

Art Instructor

Marion Ceramics
01.1984 - 05.1998
  • Facilitated group sessions and provided one-on-one support.
  • Developed lesson plans surrounding various types of art, history and culture.
  • Assisted in developing student-led after-school tutoring program to teach at-risk students.
  • Maintained daily student records and evaluated student progress.
  • Planned and executed activities to promote skill and talent development.
  • Prepared and gathered materials for detailed lesson plans.
  • Assisted students in coming up with and executing detailed final projects for exhibition.
  • Modeled interpersonal relationships with staff members, students and administrators and strived to enhance student learning and well being.
  • Planned Number in-school and external student exhibitions.
  • Documented student work in order to exhibit and celebrate learning process of each child.
  • Taught classes on painting, collage, and color theory.
  • Inspired students and assisted in developing creativity and self-expression through various art forms and media.
  • Managed art room supplies, equipment and resources to maintain consistent supply for projects.
  • Collaborated with colleagues to create stimulating art curriculums.
  • Assessed student work and provided constructive feedback.
  • Created supportive and inclusive learning environments to foster positive classrooms that support student growth and learning.
  • Incorporated student interests and experiences to make learning relevant and meaningful.
  • Planned and delivered lessons to teach classes in arts to engage and educate students.
  • Scheduled shows and performances in accordance with school calendar.
  • Provided feedback and grades to provide regular feedback on student progress and assigned grades based on performance.
  • Adapted instruction to meet individual student needs to differentiate instruction to meet students' diverse learning needs and abilities.
  • Provided extra help and support to offer additional support to struggling students and encourage success in art subjects.
  • Evaluated and graded students' class work, performances, projects, assignments and papers.
  • Collaborated with community arts organizations to bring real-world experiences into classrooms and provide students with opportunities for learning and growth.
  • Managed classroom behavior to establish and maintain clear classroom behavior and discipline expectations.
  • Attended department meetings and collaborated with other fine arts teachers.
  • Gathered display materials and distributed programs for shows and performances.
  • Assessed student learning to evaluate student learning and progress through tests, performances and portfolios.
  • Fostered love for art and learning to inspire students to pursue passions and interests.

Stylist

Self
09.1994 - 09.1997
  • Organized sales area and work station to showcase products and boost sales.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Distributed business cards outside of salon to generate new business.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Maintained entire family's schedule and organized events.
  • Monitored and reported any changes in clients' physical and mental health.
  • Participated in team meetings and staff training sessions.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Encouraged clients to take part in activities tailored to individual needs.
  • Provided assistance with medication management.
  • Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
  • Provided emotional support and companionship to clients.
  • Developed and implemented activities to improve clients' quality of life.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Helped clients to maintain independence and quality of life.
  • Preserved patient safety by following safety protocols.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Determined appropriate hair treatments based on conditions and textures.
  • Resolved guest complaints about service or style.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Counted and documented opening and closing cash amounts daily.
  • Educated customers on products to maximize benefits.

Cosmetologist/Instructor/ Office Fian Aide

Academy of Hair Design
01.1994 - 08.1997
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Answered phone calls and emails to schedule client appointments.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Applied makeup to clients for special occasions to meet requirements.
  • Developed new techniques to improve appearance of customer and provide different looks.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Demonstrated thorough knowledge of all salon products and services.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed loyal following of clients by providing high-quality services.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Offered professional cuts, color services and extensions to salon customers.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Maintained regular client list and successfully handled walk-in customers.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Increased revenue through effective customer service and inventory management.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Reviewed class and student records to identify improvement opportunities.
  • Oversaw curriculum development and implementation in alignment with best practices.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Increased student participation via engaging lectures and assignments.
  • Developed and clearly presented classroom rules, guidelines and objectives.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Promoted classroom safety, collaboration, and best practices.
  • Optimized learning plans based on student performance and feedback.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Tested students to assess progress and adapted learning plans in alignment with performance.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Created lessons and online testing materials to facilitate remote learning.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Adapted teaching methods and materials to meet students' varying needs.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Created and developed lesson plans to meet students' academic needs.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Developed and implemented classroom routines to address varying student needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Offered caring companionship and emotional support.
  • Supported children's development by encouraging teamwork and understanding of others.
  • Observed and monitored children's activities.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.
  • Compiled and analyzed data to produce reports.
  • Purchased and maintained office supplies.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Supported staff on special assignments and ad hoc projects.
  • Coordinated and scheduled meetings and appointments.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Assisted with onboarding of new employees.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Edited documents to keep company materials free of grammar errors.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Created and maintained detailed records of all office activities.
  • Monitored and tracked budgets and expenses.
  • Edited and proofread documents for accuracy and completeness.

Ins Underwriter

Sentry Insurance
02.1978 - 04.1991
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
  • Evaluated applications to determine insurance coverage and appropriate risk classifications.
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
  • Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
  • Resolved problems, improved operations and provided exceptional service.

Education

Doctorate In Educational Leadership And Management

Walden University
Minneapolis, MN

Masters in Organizational Management

University of Phoenix
Portland, OR
05.2004

Marriage And Family Counseling

George Fox University
Newberg, OR

Bachelor of Arts - Interdisciplinary Degree

(western Baptist College) Corbin
Salem, OR
05.2001

Cosmetology - Hair Nails Skin Business

Academy of Hair Design
Salem, OR
10.1992

Elementary Education

Oregon College of Education
Monmouth, OR

High School Diploma - Early Childhood Education Outdoor

Sprague High School
Salem, OR
05.1976

Skills

Customer service

Microsoft office

Recordkeeping

Calm under pressure

Data management

Supervision and leadership

Problem-solving

Computer skills

Collaboration

Networking

Task prioritization

Organization

Quality assurance

First Aid/CPR

Teamwork and collaboration

Planning

Clerical support

Organizational skills

Troubleshooting

Timeline

Delivery Multiple Gigs

Self
11.2022 - Current

Home Care Provider

Self Employed
01.2016 - 06.2020

Teacher

Klamath Falls Baptist Church
09.2009 - 09.2010

Artist

Self
10.2006 - 02.2019

QMHP

Marion County
03.2002 - 08.2006

Library Assistant

Corbin/Western Baptist College
01.1998 - 08.2001

Service Technician

Service Master
01.1998 - 07.2000

Stylist

Self
09.1994 - 09.1997

Cosmetologist/Instructor/ Office Fian Aide

Academy of Hair Design
01.1994 - 08.1997

Art Instructor

Marion Ceramics
01.1984 - 05.1998

Ins Underwriter

Sentry Insurance
02.1978 - 04.1991

Doctorate In Educational Leadership And Management

Walden University

Masters in Organizational Management

University of Phoenix

Marriage And Family Counseling

George Fox University

Bachelor of Arts - Interdisciplinary Degree

(western Baptist College) Corbin

Cosmetology - Hair Nails Skin Business

Academy of Hair Design

Elementary Education

Oregon College of Education

High School Diploma - Early Childhood Education Outdoor

Sprague High School
Kathleen Weeks