Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Winfrey

Atlanta,Georgia

Summary

READY FOR THE NEXT LEVEL OF SUCCESS....

Being a vigorous hard worker. Keeping a great attitude through out the day no matter the task. Always eager to learn. Efficient & consistent. Getting the job done. Taking pride in producing great results. Working very well with others striving to be great asset. Driven Salesperson well-versed in the intricacies of preparing merchandise for display and sale to maximize exposure and skyrocket sales. Dedicated to utilizing talents to put merchandise on display using visual merchandising techniques.

Overview

31
31
years of professional experience

Work History

Salesperson

Waffle House/ Northlake Foods
Norcross , GA
04.2008 - Current
  • Worked to build relationships with customers and built potential for additional sales for over 20 years
  • Offered each customer top-notch, personal service to boost sales with customer satisfaction daily
  • Engaged customers in social conversations to create pleasant easy shopping experience.
  • Listened to clients introducing solutions to satisfy business as well as personal needs.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced, organized cash register by handling cash, counting change also storing coupons.
  • Improved customer service by using my telecommunication skills to build lasting relationships.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Used consultative sales approach to understand customer needs also recommending relevant offerings.
  • Managed 60 customer from initial contact to closing with attention to detail to build loyalty.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Provided product benefits, advantages also discussing pricing with interested parties.
  • Refunded payments for returned items, processed exchanges sometimes, offering store credit to achieve customer satisfaction.
  • Logged reports, expenses, receipts as well as sales documents into digital database.
  • Forged, nurtured impactful relationships with customers to cultivate loyalty.
  • Develop leads through repeat business and customer referrals.
  • Coordinated restocking of sales floor with current merchandise accurate signage for current promotions.
  • Networked within community to build and nurture successful relationships with new long-term customers.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Expanded brand use marketing strategies by planning strategic events.

Account Executive

Best Property Management
Atlanta, GA
01.2004 - 01.2008
  • Top closer
  • Maintain great relationship with 95% of merchants
  • Duties:
  • Make 50 – 100 outbound calls daily
  • Take inbound calls
  • Sell credit, debit, check, and gift cards processing solutions along with other merchant services products to regional and small businesses
  • Obtain referrals from strong working relationships developed with bank partners as well as other referral sources complimented by effective self sourcing of potential merchant sales opportunities
  • Attend regular meetings with assigned bank partners to enhance product awareness and generate creative ideas
  • Appropriately pricing products
  • Participating in new product
  • Sales skills training
  • Consistently meeting or exceeding assigned revenue target.

Salesperson

Waffle House/Northlake Foods (Afternoons 2pm-9pm)
Norcross, GA
01.1995 - 01.2008
  • Top recruiter out of 42 other HR Specialist (Keeping restaurant staffed by maintaining retention)
  • Hurricane relief crew (travel state to state helping other fellow employees to restore restaurants back to working status
  • Duties:
  • Give great customer service (taking care of theirs needs with warm and pleasant attitude)
  • Inventory control
  • Cash audits
  • Prepare forms for deposit
  • Recruit and staff restaurant
  • Train new employees
  • Log important documents daily into Simon system
  • Handle customer & employee complaints
  • Tracked down hard-to-find merchandise at diverse locations.
  • Expanded brand and marketing strategies by planning strategic events.
  • Supported loss prevention goals by monitoring shopper behavior.

Education

High School Diploma -

James Madison Development Institute
Norcross Ga
05.1996

Skills

  • Suggestive Selling
  • Client Rapport-Building
  • Price Memorization
  • Financial Record keeping
  • Customer Experience Improvement
  • Professional Telephone Etiquette
  • Active Learning
  • Persuasive Selling
  • Creative Solutions
  • Credit and Debt Card Processing
  • Registration Documents
  • Active Listening and Communication

Timeline

Salesperson

Waffle House/ Northlake Foods
04.2008 - Current

Account Executive

Best Property Management
01.2004 - 01.2008

Salesperson

Waffle House/Northlake Foods (Afternoons 2pm-9pm)
01.1995 - 01.2008

High School Diploma -

James Madison Development Institute

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Kathleen Winfrey