Kathleen Witherow

Operated multi-line telephone systems to facilitate seamless communication across departments.

• Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
• Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
• Trained new operators on call handling procedures and customer service best practices.

• Resolved customer inquiries efficiently through active listening and problem-solving techniques.
• Assisted in training new team members on customer service protocols and best practices.
• Assisted all levels of the Armed Forces with investigation background checks.

• Organized and maintained sensitive files, ensuring compliance with data protection regulations.
• Processed incoming documents and materials efficiently to support operational workflows.
• Collaborated with team members to streamline filing processes, enhancing retrieval times.
• Trained new staff on filing systems and procedures, fostering a knowledgeable team environment.
• Assisted with document scanning and imaging projects to support accurate file back-up.