Kathleen Woodard
Midlothian,VA
Summary
Experienced and dedicated Medical Receptionist with expertise in effectively working with diverse personalities in busy clinical settings. Strong knowledge of schedule management, records organization, and front desk operations. Consistently contributes to the smooth functioning of medical practices. Demonstrates a commitment to providing exceptional service and maintaining a professional and welcoming environment for both patients and staff. 7 years of successful career history.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Advanced Care Chiropractic And Wellness Center
01.2023 - Current
- Handle all phone calls, taking copays as needed, receive and send out medical records requests
- Verify all patients benefits and get authorizations where needed
- New Patients I escort to rooms and once completed I go over paperwork work and present it to the Doctor
- Open and close the Office each day and also submit claims to the insurance companies and post incoming EOB's
Front Desk Receptionist
Advanced Medical Centers
06.2022 - 11.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Senior Billing Specialist
HEALTHVISIONS MD
07.2020 - 11.2021
- In house billing & coding
- Supervise day to day billing procedures
- Monthly reports for the practice
- Posting insurance & patient payments
- Working with insurance companies on rejected claims
- Work with front desk office staff in collecting patient copays & past due balances
Front Desk Patient Advocate
HEALTHVISIONS MD
08.2018 - 07.2020
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Hear and resolve complaints from customers or the public
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- File and maintain records
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Receive payment and record receipts for services
- Schedule appointments and maintain and update appointment calendars
- Analyze data to determine answers to questions from customers or members of the public
- Enroll individuals to participate in programs and notify them of their acceptance
Medical Front Office Associate
Dominion Eye Associates
04.2018 - 08.2018
- Answer phones and schedule appointments
- Check patients in and out, verify insurance coverage, and process payments
- Generate referrals and file, fax and copy documents and medical
Receptionist
03.2018 - 03.2018
- Created a positive atmosphere by greeting customers upon entering establishment and providing a pleasant and friendly experience
- Answered multiply phone lines, recorded messages and scheduled appointments
- Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and daily bank deposits
Education
Associate of Science - Health
ULTIMATE MEDICAL ACADEMY
01.2017
High school diploma or GED -
Medical Terminology -
ULTIMATE MEDICAL ACADEMY
01.2010
Skills
- Medical Billing
- Phone etiquette
- Front desk
- Computer skills
- CPT coding
- Medical Scheduling
- Medical Coding
- Time management
- Office experience
- Computer literacy
- Medical Office Experience
- Medical terminology
- Insurance Verification
- EMR Systems
- ICD-10
- Answer phones
- Medical Records
- Organizational skills
- Filing
- EHR systems
- CPT Coding
- Medical Receptionist
- Multi-line phone systems
- HIPAA compliance
Timeline
Front Desk Manager
Advanced Care Chiropractic And Wellness Center
01.2023 - Current
Front Desk Receptionist
Advanced Medical Centers
06.2022 - 11.2022
Senior Billing Specialist
HEALTHVISIONS MD
07.2020 - 11.2021
Front Desk Patient Advocate
HEALTHVISIONS MD
08.2018 - 07.2020
Medical Front Office Associate
Dominion Eye Associates
04.2018 - 08.2018
Receptionist
03.2018 - 03.2018
High school diploma or GED -
Medical Terminology -
ULTIMATE MEDICAL ACADEMY
Associate of Science - Health
ULTIMATE MEDICAL ACADEMY
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