Kathleen Zamorano
Minneapolis,MN
Summary
Results-driven professional with 10+ years of experience leading teams, coordinating client services, and managing operations within behavioral health and high-accountability environments. Skilled in workflow optimization, escalation resolution, documentation compliance, and cross-functional collaboration. Experienced supporting remote and fast-paced environments requiring strong communication, independent problem-solving, and operational ownership.
Overview
8
8
years of professional experience
Work History
Program Supervisor
Partners in Excellence
Minnetonka, MN
06.2020 - Current
- Increased staff retention through implementation of incentives, initiatives, and training opportunities tailored to employee needs.
- Trained and mentored staff through meetings, individualized goal-setting with quarterly reviews, and hands-on learning sessions to enhance team capabilities.
- Coordinated schedules for 15 clients and 25 staff to maximize daily performance and improve service delivery.
- Conducted weekly billing audits alongside company finance directors.
- Enhanced client relationships by encouraging positive engagement and program transparency.
- Supported clients and staff through behavior intervention training and de-escalation techniques.
- Created and monitored program budget in order to maintain fiscal responsibility.
Senior Behavior Therapist
Minnesota Autism Center
Eden Prairie, MN
06.2018 - 05.2020
- Developed individualized behavioral support plans based on data tracking and outcome monitoring to enhance client progress.
- Managed caseload of clients, overseeing service implementation and progress tracking to ensure goal achievement.
- Built strong client and family relationships while serving as a consistent point of communication and support.
- Assisted with onboarding and mentoring new staff to foster team development and maintain service consistency.
Education
Bachelor of Science - Criminal/Social Justice
Crown College
Saint Bonifacius, MN05-2017
Skills
- Program development
- Program evaluation
- Quality assurance
- Data analysis
- Client relationship management
- Scheduling coordination
- Staff training
- Conflict resolution
Timeline
Program Supervisor
Partners in Excellence
06.2020 - Current
Senior Behavior Therapist
Minnesota Autism Center
06.2018 - 05.2020
Bachelor of Science - Criminal/Social Justice
Crown College