Dynamic professional in youth development and workforce programming, adept at creating and managing community initiatives that drive participant engagement. Successfully increased participation by 65% and secured funding to enhance program resources by 20%, fostering strong partnerships that improve program visibility and accessibility.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Program Supervisor
CITY OF ALLEN PARKS & RECREATION
Allen, TX
11.2024 - Current
Develop and manage community programs based on participant needs, including recruitment, budgeting, scheduling, implementation, and evaluation.
Supervised and evaluated recreation staff, coordinating training, staffing, schedules, and daily program operations to ensure effective service delivery.
Build relationships with civic organizations, corporate partners, and affiliated organizations to support community programs and participant engagement.
Addressed participant and public concerns, fostering strong relationships with staff, families, community members, and program partners to enhance program trust and engagement.
Directed 20+ programs from planning through execution and evaluation, coordinating staffing, budgets, timelines, logistics, and participant communication.
Managed six-figure program and operational budgets, monitored expenses, coordinated payments and procurement, and supported responsible resource management.
Secured funding from external sources to enhance program resources and sponsorships, increasing program funding by 20% in 2025.
Led recruitment, marketing, community outreach, staff coordination, facility operations, and participant/customer service.
Coordinated with community partners and organizations to promote programs and expand participant opportunities.
Administered Inspire Fund, providing access to recreation opportunities for over 100 participants annually.
BAM Counselor / Guidance Counselor
YOUTH GUIDANCE
Kansas City, MO
02.2021 - 08.2024
Increased participation by 65% in 2023 through outreach and participant engagement efforts.
Provided individualized and family support while coordinating group programming and case management for 50+ participants.
Led 4–5 weekly youth groups promoting youth development and engagement, resulting in enhanced participant support.
Managed a $25K annual program budget and coordinated resources to support program activities.
Planned and executed 10–15 multi-stakeholder events annually to foster collaboration and community engagement.
Collaborated with Local School Council and parent engagement team to improve communication and increase community involvement.
Recreation Director
CITY OF KANSAS CITY PARKS & RECREATION
Kansas City, MO
03.2019 - 02.2021
Directed daily operations for programs serving 100+ participants per cycle, managing schedules, staffing, activities to enhance participant engagement.
Recruited, trained, supervised 15–25 seasonal staff, fostering a skilled team to deliver quality youth programs.
Planned and scheduled youth activities for ages 5–13 while coordinating with community agencies, schools, and families.
Supported community outreach and recruitment efforts to increase participation in youth programs and activities.
Coordinated special events and center operations, collaborating with families, community partners, and staff to strengthen community involvement.
APD Specialist / Automotive Claims Adjuster
FARMERS INSURANCE
Kansas City, MO
01.2018 - 03.2019
Managed high-volume caseload, ensuring accurate documentation, compliance, and effective communication with customers, repair facilities, and carriers.
Coordinated with stakeholders to resolve issues, ensuring timely service delivery.
Managed customer inquiries and provided timely resolution for policy-related issues.
Analyzed client needs to recommend suitable insurance products and services.
Coordinated with underwriters to ensure accurate policy documentation and approvals.
Career Development Executive
FULL EMPLOYMENT COUNCIL
Kansas City, MO
11.2016 - 01.2018
Conducted outreach and recruitment efforts to connect out-of-school youth with secondary education, postsecondary education, training, and job-placement opportunities, enhancing access to career pathways.
Guided young adults in navigating education, training, and employment resources, fostering informed decision-making for career advancement.
Provided employment and training services to young adults ages 16–24, supporting career exploration, workforce preparation, and pathways to employment.
Collaborated with community partners to link participants with opportunities and supportive services, strengthening community engagement and resource utilization.
Helped participants identify pathways aligned with their education and career goals.
Education
Bachelor of Science - Corporate Recreation & Wellness
Northwest Missouri State University
05-2015
Skills
Work-Based Learning Support Youth Career Development Workforce Development Community Outreach Employer & Community Partnerships Program Coordination Participant Engagement Recruitment Event Planning Budget Management Staff Training & Supervision Program Evaluation Customer Service
Program development
Program funding
Community outreach
Budget management
Certification
Foundations of Project Management Professional, DEI in Workplace Certificate, CPR/AED for Professional Rescuers Instructor
Timeline
Program Supervisor
CITY OF ALLEN PARKS & RECREATION
11.2024 - Current
Program Coordinator / Program Manager
CITY OF ALLEN PARKS & RECREATION
12.2023 - 11.2024
BAM Counselor / Guidance Counselor
YOUTH GUIDANCE
02.2021 - 08.2024
Recreation Director
CITY OF KANSAS CITY PARKS & RECREATION
03.2019 - 02.2021
APD Specialist / Automotive Claims Adjuster
FARMERS INSURANCE
01.2018 - 03.2019
Career Development Executive
FULL EMPLOYMENT COUNCIL
11.2016 - 01.2018
Bachelor of Science - Corporate Recreation & Wellness
Instructor for Graduate Training Program at National Institute of Education, Sri LankaInstructor for Graduate Training Program at National Institute of Education, Sri Lanka