Accomplished French language qualified Flight Attendant offering over eighteen years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Hi, I’m
Kathleen Alison Hargrave
Falls Church,VA
Summary
Overview
18
years of professional experience
Work History
UNITED AIRLINES
Flight Attendant/Certified Aviation Professional
08.2000 - 09.2018
Job overview
- Washington, DC metropolitan area based flight attendant. Domestic and international qualified. Covered three airports: DCA, IAD, and BWI
- Traveled throughout world with diverse population. Provided exceptional customer service to flights with over 400 passengers and performed critical safety duties in intense, regulated environment in timely manner.
- Internationally qualified flight attendant
- French language qualified flight attendant
- Acted as supervising flight attendant in charge of fellow flight attendants and liaison between cockpit crew and ground staff and operations
- CPR and emergency safety trained
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Relayed updates and information to passengers after confirming key details with pilot.
- Used excellent customer service skills in addressing passengers' needs.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Advised passengers of flight regulations to maximize safety and security.
- Ensured safety and comfort of customers onboard aircraft.
L&T HEALTH AND FITNESS
Health and Fitness Specialist
01.2001 - 01.2002
Job overview
- Worked as health and fitness specialist at various government agencies in Washington D.C. providing guidance to over 100 clients per day.
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
- Adapted classes to meet needs of participants with varying fitness levels.
- Promoted safe and inclusive environment for club clients and members.
Education
George Mason UniversityFairfax, VA
Master of Science from Nutrition
08.2022
University Overview
ERPi Patriot Scholarship winner
JAMES MADISON UNIVERSITYHarrisonburg, VA
Bachelor of Arts from Modern Foreign Languages, French
05.2000
University Overview
Skills
- Aircraft Safety Checks
- Conflict Mediation
- Schedule Management
- Safety Procedures
- Speech Clarity
- Evacuation Procedures
- Issue Resolution
- Social Perceptiveness
- Passenger Care
- Passenger Documentation
- Project Requirements
- Report Generation
- Systems Analysis
- Customer Needs Assessments
- Aviation Regulations
Languages
French
Limited Working
Spanish
Elementary
Timeline
Health and Fitness Specialist
L&T HEALTH AND FITNESS
01.2001 - 01.2002
Flight Attendant/Certified Aviation Professional
UNITED AIRLINES
08.2000 - 09.2018
George Mason University
Master of Science from Nutrition
JAMES MADISON UNIVERSITY
Bachelor of Arts from Modern Foreign Languages, French
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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