Kathleen E. Rowley
Lombard,IL
Summary
Adaptable, Flexible, Transitions easily between small and large tasks, working individually or part of a team. Personable and enjoys working with customers. Highly motivated, enthusiastic, hardworking person. Self-starter with a can do attitude. I have excellent written and verbal communication skills. Ambitious to gain new skills.
Experienced with managing customer accounts and providing exceptional service. Utilizes effective communication and problem-solving skills to address client concerns and enhance satisfaction. Track record of collaborating with teams to ensure consistent and reliable service delivery.
Overview
10
10
years of professional experience
Work History
Customer Service /Account Manager, Inside Sales
Protectoseal
11.2023 - Current
- Managed client accounts, ensuring timely resolution of inquiries and enhancing customer satisfaction.
- Developed and maintained strong relationships with key stakeholders to foster loyalty and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Create quotes, process orders, returns.
Showroom Specialist/ Part Time
Woodland Windows & Doors
02.2016 - Current
- Educated on Top 3 window manufacturers.
- Demonstrates how to use them and explain the differences between the styles and materials used to manufacture the brands.
- Knowledgeable on Fiberglass Doors and the sales and manufacturing and installation.
- Answer phones, greet customers, and set appointments for sale representatives to visit potential customers. Filing quotes.
- Process deposits.
Customer Service Representative
American Olean Midwest/ Louisville Tile
03.2020 - 10.2023
- Resolved customer inquiries using effective communication techniques and product knowledge.
- Managed order processing and fulfillment to ensure timely delivery of products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Implemented process improvements to enhance the efficiency of service delivery.
Inside Sales
FlagSource
02.2018 - 03.2020
- Effectively manage the affiliate, Hotelflags.
- Effectively communicates with and accepts orders via phone, email and website, online chat.
- Maintains client information, product pricing on the web and ERP system. Produces quotes.
- Resolve customer service issues and ensure a positive outcome.
Education
High School Diploma -
Glenbard East
Lombard, ILNo Degree - Graphic Design
DAVEA
Addison, ILSkills
- Proficient problem-solving skills
- Email etiquette, proficient with Outlook
- Integrated CRM and ERP knowledge
- Strong organizational skills
- Cross-functional collaboration
- Effective verbal and written communication
- Proficient in operating office equipment
- Complaint resolution
- Multitasking and organization
Timeline
Customer Service /Account Manager, Inside Sales
Protectoseal
11.2023 - Current
Customer Service Representative
American Olean Midwest/ Louisville Tile
03.2020 - 10.2023
Inside Sales
FlagSource
02.2018 - 03.2020
Showroom Specialist/ Part Time
Woodland Windows & Doors
02.2016 - Current
High School Diploma -
Glenbard East
No Degree - Graphic Design
DAVEA