Kathleen E. Varney
Burleson,TX
Summary
Dedicated and hardworking professional driven to tackle various tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure.
Overview
29
29
years of professional experience
Work History
Senior ROI Specialist - BOE
MRO Corporation
Hurst, TX
05.2022 - Current
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Observed confidentiality and safeguarded all patient-related information.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Pulled patient records and transferred information to appropriate parties for hospital and insurance inquiries
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Run, problem solve, and release records requests placed on the weekly on hold reports for immediate supervisor
- Create daily assignments for the Christus BOE ROI Specialist team
- Run bi-monthly HMRM reports to be sure Humana insurance can be billed properly
- Address return mail email requests in a timely manner by escalating them for correction
- Train new Christus BOE ROI Specialists and retrain current members of the team
- Help team members trouble shoot issues that arise with medical records requests in a timely manner
- Assist supervisor as needed
- Work and resolve weekly team on hold report
- Update Christus EMR Information and SOPs as needed
Senior Patient Experience Advocate
Stericycle
North Richland Hills, TX
06.2009 - 11.2021
- · Scheduling new and follow up appointments for patients following strict physician and insurance protocols for five physicians’ offices.
- · Handling urgent and non-urgent patient issues by sending messages or otherwise contacting front office staff in a timely manner
- · Auditing appointments scheduled to prevent errors.
- · Data entry in a call center environment
- · Assisting patients with physician referrals and class and event registrations
- · Supplying hospital information in a thorough and compassionate manner
- · Training and mentoring new employees
- Quality assurance and retraining employees as needed for process implementation
- Create training material
Patient Account Representative
National Patient Account Services
Bedford, TX
01.2003 - 01.2006
- · Data entry in a call center environment
- · Collecting information to verify medical insurance and status of claims
- · Rerouting and closing accounts as appropriate
Overpayment Analyst/Patient Account Representative
HCA Patient Account Services
Irving, TX
01.2001 - 01.2003
- Processing refunds requested by customers and insurance companies.
- Resolving billing and claims discrepancies.
- Answering customer queries about accounts and billing.
- Maintaining accounts.
- Training new employees in both customer services and overpayment analyst
Registration Representative
North Hills Hospital
North Richland Hills, TX
01.2000 - 01.2001
- Data entry of patient information.
- Verifying insurance benefits and authorizations.
- Collecting copayments and deductible payments.
- Train new employees
Phlebotomist/Laboratory Assistant
Plaza Medical Center
Fort Worth, TX
01.1998 - 01.2000
- Data entry of patient specimen information.
- Obtaining blood samples from hospital patients to send for analysis.
- Providing basis for efficient laboratory work environment including training of laboratory personnel and organizing daily laboratory activities.
Laboratory/Medical Assistant
All Saints Episcopal Hospital
Fort Worth, TX
01.1995 - 01.1998
- Directly assisting patients in daily living activities.
- Retrieving blood samples, EKG, and telemetry documentation from patients for laboratory analysis and registering outpatient specimens for billing purposes.
- Utilizing patient contact to provide a comfortable environment and basis for quick recovery.
Education
Associate of Arts -
Tarrant Count College
Fort Worth, TXHigh School Diploma -
Crowley High School
Crowley, TX05.1990
Skills
- Quality improvements
- Customer Service
- Team building
- MS Office
- Communication
- People skills
- HIPAA Certified
- Problem-Solving
- Attention to Detail
- Data Entry
- Verbal and Written Communication
- Work Well Independently
- Electronic Health Record Applications
- QA reporting
- Improvement Recommendations
- Issue Resolution
- Mentoring and training
- Quality Assurance
- Critical thinking abilities
- Employee Development
Timeline
Senior ROI Specialist - BOE
MRO Corporation
05.2022 - Current
Senior Patient Experience Advocate
Stericycle
06.2009 - 11.2021
Patient Account Representative
National Patient Account Services
01.2003 - 01.2006
Overpayment Analyst/Patient Account Representative
HCA Patient Account Services
01.2001 - 01.2003
Registration Representative
North Hills Hospital
01.2000 - 01.2001
Phlebotomist/Laboratory Assistant
Plaza Medical Center
01.1998 - 01.2000
Laboratory/Medical Assistant
All Saints Episcopal Hospital
01.1995 - 01.1998
Associate of Arts -
Tarrant Count College
High School Diploma -
Crowley High School
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