Kathleen (Katie) Mazanec
St. Louis,MO
Summary
Experienced with center coordination, ensuring seamless daily operations and effective team management. Utilizes strong organizational skills to streamline processes and enhance productivity. Track record of fostering collaborative work environment and adapting to changing needs efficiently.
Overview
14
14
years of professional experience
Work History
Event Services and Busch Student Center Coordinator
Saint Louis University
07.2022 - Current
- Administer Meal Plans for 8,437 undergraduate students
- Troubleshoot errors in Student Meal Plan accounts using Transact Admin and Transact Blackboard
- Process refunds and account credits for dissatisfied or improperly charged student meals
- Supervise, hire, and train Student Center information desk student staff
- Execute all reception, check-in, and distribution of student mail process
- Submit work orders for Student Center and Events to maintain space presentation
- Manage three departmental email inboxes
- Review meal plan exemption and change requests to accommodate student requests
- Continue serving events assistant role
- Manage colleagues’ meeting schedules
- Accept additional responsibilities during low staffing and departmental restructuring periods
- Accounts payable and receivable for student center and event related services including parking, security, and equipment rentals
- Schedule equipment set up and deliveries for events
- Conduct yearly building room and space audit
- Distribute metro passes to over 2,000 students
- Coordinated scheduling and logistics for academic programs, ensuring efficient use of resources.
- Developed and implemented operational procedures to enhance workflow efficiency across departments.
Events Assistant
Saint Louis University
04.2018 - 07.2022
- Streamlined processes utilizing Google documents and forms to decrease turnover time and increase departmental efficiency
- Write and update office policy and student employee handbook by gathering and condensing existing documents to create a cohesive onboarding process for new employees
- Educate clients on office policy and the reservation process through the creation and maintenance of educational materials to provide all necessary training
- Manage administrative logistics of events planning, including completion of contracts, fee collection, and scheduling to ensure adequate staff and inventory for events
- Orchestrate weekly inter-departmental meetings and issue follow-ups by scheduling locations and preparing documents to establish event schedules for upcoming week
- Initiate event request process through multiple sources by managing phone line, email line, and website to ensure successful event scheduling and reservation
- Develop a preferred vendor list through campus and local community outreach to provide meaningful solutions to client requests for vendors and campus partners
- Hire, train, and supervise student employees through the creation of interview questionnaires and training manuals, while establishing regular check-ins to build knowledgeable and reliable liaisons with the department
- Research and recommend scheduling software for use by building departments to guarantee all scheduling needs are met and recorded including availability, time-off requests, and number of hours
- Coordinated logistics for events, ensuring timely setup and breakdown of equipment.
- Assisted in managing vendor relationships to enhance service quality and efficiency.
Building Services Assistant
Archdiocese of Saint Louis
09.2011 - 03.2021
- Establish and define tasks and responsibilities as they relate to the evening receptionist position through the creation of a task list and binder for the successful training of new receptionists
- Assist in training and evaluation processes for new receptionists by demonstrating proper execution of responsibilities and reporting progression to the supervisor to help determine when individual work can begin
- Serve as primary on-call and backup coverage in case of no-show and emergency to provide necessary coverage at all events and meetings
- Assist building departments as requested during times of transition or high-volume work to maintain smooth workflow and quality customer service
- Enact building hospitality practices during evening events by providing directions, general information, and refreshments to guests and attendees
- Lend time and talent to offices and departments seeking assistance during transitionary or high volume periods
- Maintained cleanliness and organization of facilities to ensure a safe environment.
Usher
Saint Louis Cardinals
03.2018 - 09.2018
- Represented first-year employees as part of the Employee Feedback Committee to help establish better conditions and practices, and negotiate Union contract
- Provided security assistance at entry points through bag inspection and metal detector operation to ensure a safe experience for guests
- Promoted multiple aspects of the stadium including layout, policy, and procedure to provide meaningful assistance to guests showing signs of distress or confusion
- Deescalated guest conflicts through practiced and proven methods to maintain a calm environment
- Guided guests to seating areas, ensuring smooth entry and exit during events.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Senior Resident Assistant
Missouri S&T – Residential Life
05.2016 - 05.2017
- Developed training and recognition activities with the Senior RA staff by collecting and creating required materials for activities to achieve a successful two-week training camp for first-year staff
- Fostered relationships between Hall Government and Residential Life Staff through activity planning to build a cohesive leadership team for residents
- Tracked and recorded community changes in Academic Progress, Diversity Initiatives, Community Involvement, and Staff Interactions through weekly reports to keep professional staff updated on community and staff status
- Mentored and advised first-year staff through weekly mentor group check-in meetings, outings, and individual 1:1 sessions
- Supervised residential staff, ensuring adherence to policies and procedures.
- Developed and implemented programs promoting community engagement and student development.
Education
Post-Degree Certificate - Emergency Management
Saint Louis University
St. Louis, MO05-2024
Post-Degree Certificate - Analytics
Saint Louis University
St. Louis, MO02-2023
Bachelor of Science - Psychology
Missouri University of Science And Technology
Rolla12-2017
Skills
- Microsoft Office Suite
- Relationship Building
- Efficiency
- Organizational leadership
- Customer service
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Data entry
- Task prioritization
- Deadline management
- Operations management
- Scheduling and calendar management
- Schedule management & coordination
- Document management
Accomplishments
- April 2023 Five Year Service Award: Saint Louis University
- March 2021 Ten Year Service Award: Archdiocese of Saint Louis, Missouri
- May 2017 Four Year Leadership Award: Residence Life, Missouri S&T
- Nov. 2016 Five Year Service Award: Archdiocese of Saint Louis, Missouri
- April 2016 Hall of Fame – Inaugural class Miner Challenge Alternative Break Program, Missouri S&T
- 2014 - 2017 Officer and Executive Board Member: Omega Sigma, Missouri S&T
Timeline
Event Services and Busch Student Center Coordinator
Saint Louis University
07.2022 - Current
Events Assistant
Saint Louis University
04.2018 - 07.2022
Usher
Saint Louis Cardinals
03.2018 - 09.2018
Senior Resident Assistant
Missouri S&T – Residential Life
05.2016 - 05.2017
Building Services Assistant
Archdiocese of Saint Louis
09.2011 - 03.2021
Post-Degree Certificate - Emergency Management
Saint Louis University
Post-Degree Certificate - Analytics
Saint Louis University
Bachelor of Science - Psychology
Missouri University of Science And Technology
Software & Coding
- FM
- Workday
- Transact
- Microsoft Teams
- Google Drive
- Outlook
- R
- SPSS
- Touchnet
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