Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Kathleen M. Konomos

Kathleen M. Konomos

York,PA

Summary

Dynamic Community Manager with a proven track record in enhancing user experience and engagement for a volunteer organization. Skilled in social media management and project oversight. Adept at conflict resolution and fostering community interaction, I thrive in collaborative environments.

Overview

22
22
years of professional experience

Work History

Community Manager & Strategic Operational Lead

(Volunteer Role)
02.2016 - Current
  • Responded promptly to customer inquiries, maintaining high satisfaction levels.
  • Engaged clients through forums, chatbots, and emails to foster community interaction.
  • Monitored online discussions, delivering constructive feedback to improve user experience.
  • Led a diverse online community of over 2,000 international members, organizing complex collaborative events. Developed and executed social media campaigns to enhance brand awareness and engagement.
  • Directed a leadership team of 15 officers in recruitment, training, and conflict resolution initiatives.
  • Implemented tools and workflows that improved event success rates by 30%.

Homemaker

Self
09.2003 - Current
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed routine maintenance and repair.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Peer Mentor (Volunteer)

National Alliance on Mental Illness NAMI
, FL
09.2016 - 06.2025
  • Met mentee formally, informally, in-person and virtually to offer support.
  • Counseled 15 to 20 students as a group to assist in overcoming obstacles, make proper choices to stay focused and adjust to life.
  • Shared resources, opportunities, and activities to support mentee's learning and development.
  • Assessed students' knowledge, comprehension, and study habits to track progress and set realistic goals.

Education

Certified Nurses Aid

Sussex County Community College
Newton, NJ
01-1990

St. Petersburg College
Clearwater, FL

Skills

  • Community engagement
  • Social media management
  • Event planning
  • Customer service
  • Project management
  • Conflict resolution
  • Team building
  • Online moderation
  • Content creation
  • Strategic planning

Timeline

Peer Mentor (Volunteer)

National Alliance on Mental Illness NAMI
09.2016 - 06.2025

Community Manager & Strategic Operational Lead

(Volunteer Role)
02.2016 - Current

Homemaker

Self
09.2003 - Current

Certified Nurses Aid

Sussex County Community College

St. Petersburg College

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