Kathleen Whilesmith
Blacksburg,VA
Summary
Collaborative leader with dedication to working with employees to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships working in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices and regulatory requirements of industry operations. Talented leader with analytical approach to planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
Work History
Waterfront Director
Lake Mohawk Country Club
04.2022 - Current
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Server and Barista
Lake House Cafe
11.2021 - 12.2021
- Provided outstanding customer service to hundreds of customers in a fast pace environment while anticipating guest needs
Assistant Head Lifeguard & Swim Instructor
LMCC
04.2017 - 01.2022
- Supervised over 40 members of staff on a daily basis
- Maintained and facilitated communication with 50+ parents/guardians
Marketing Communications Specialist Assistant
LMCC
01.2020
- Designed advertisements, press releases & menus
- Logged over 750 memberships into databases
Education
B.A. - Public Relations
Virginia Tech
Blacksburg, VA12.2023
Skills
- Internal and External Communications
- Crisis Communication Strategy
- Collect Data
- Client Needs Assessment
- Prepare Detailed Reports
- Complex Problem-Solving
- Customer Support
- Administrative Duties
- Customer Presentations
Accomplishments
- Manages 20+ members and oversees all executive positions
- Lead and coordinate weekly meetings
- Communicate and work with university staff and faculty members
- Organized a philanthropic event to support The Boys and Girls Club of SW Virginia
President: Gamma Delta Sigma @ Virginia Tech Present
Internal Philanthropy Chair: Gamma Delta Sigma @ Virginia Tech Spring 2022 - Fall 2023
VT PRSSA Member
VT Pickleball Tournament Team Member
Timeline
Waterfront Director
Lake Mohawk Country Club
04.2022 - Current
Server and Barista
Lake House Cafe
11.2021 - 12.2021
Marketing Communications Specialist Assistant
LMCC
01.2020
Assistant Head Lifeguard & Swim Instructor
LMCC
04.2017 - 01.2022
B.A. - Public Relations
Virginia Tech
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