Kathlein Webster
Oklahoma City,OK
Overview
12
12
years of professional experience
Work History
Sales & Marketing Manager
Heartland Construction
Oklahoma City, OK
03.2024 - Current
- Developed and implemented sales strategies to target potential customers.
- Created and distributed promotional materials to increase brand awareness.
- Maintained relationships with existing clients by ensuring their needs are met on time.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
Business Development Director
Prime Injury Care
OKC, OK
09.2020 - 03.2023
- Created SOP and Training manuals for each administrative position.
- Developed a network of industry contacts.
- Monitored and reported company revenue monthly.
- Negotiated and closed agreements with clients to maximize profit margins.
- Established KPIs for tracking progress against goals.
- Developed strategies for market penetration, pricing and new business opportunities.
Sales & Marketing Manager
Urban Air
Moore, OK
01.2019 - 01.2020
- Developed and implemented sales strategies to target potential customers.
- Created and distributed promotional materials to increase brand awareness.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
- Organized events and parties for customers.
- Implemented effective pricing strategies according to industry trends and customer segmentation criteria.
- Coordinated with vendors on event planning and execution details.
Senior Sales Supervisor
Exploria Resorts
Kissimmee, FL
01.2016 - 01.2019
- Implement new CRM software and instruct team on protocols.
- Monitored calls for quality assurance purposes.
- Manage payroll and bonuses.
- Provided guidance, training, coaching and mentoring to call center team members.
- Conducted performance reviews of call center staff and documented results.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
Entertainment Supervisor
Mystic Dunes
Kissimmee, FL
01.2016 - 01.2016
- Scheduling and organizing resort activities.
- Hosting resort activities and events.
- Scheduling appropriate staff for events.
- Ordering materials for activities and events.
Cashier
Fun Spot America
Kissimmee, FL
01.2013 - 01.2016
- Follow daily SOP.
- Provide excellent customer service.
- Keep a clean and neat work space.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Diploma -
Penn Foster
References
Professional
- Ashlie M., (405) 820-4672
- Mario R., (405) 229-2345
- Camille H., (405) 476-0027
Personal
- Kristin S., (405) 474-7838
- Maddie P., (405) 441-1387
Timeline
Sales & Marketing Manager
Heartland Construction
03.2024 - Current
Business Development Director
Prime Injury Care
09.2020 - 03.2023
Sales & Marketing Manager
Urban Air
01.2019 - 01.2020
Senior Sales Supervisor
Exploria Resorts
01.2016 - 01.2019
Entertainment Supervisor
Mystic Dunes
01.2016 - 01.2016
Cashier
Fun Spot America
01.2013 - 01.2016
Diploma -
Penn Foster