Kathlyn Duarte
Red Bluff,CA
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IHSS Cargiver
Tehama County Social Services
01.2023 - 01.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Airline Reservations
Air Canada
2010 - 2011
- Enhanced customer satisfaction by efficiently processing airline reservations and ticket purchases.
- Handled cash transactions accurately when processing payments for reservations or incidentals.
- Assisted guests with booking reservations, ensuring accurate information and smooth transactions.
- Managed reservations effectively, minimizing overbooking situations and accommodating special requests.
- Managed reservations system efficiently, ensuring accurate inventory control and minimizing booking errors or overbooking situations.
Senior Travel Consultant
American Express Platinum Travel
2007 - 2010
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Handled sensitive personal data with discretion.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
British Airways Reservations
Bristish Airways
2000 - 2007
- Ensured data accuracy within the reservation system by regularly updating guest profiles, preferences, and special requests.
- Managed group bookings by coordinating with event planners and sales teams to ensure all requirements were met.
- Collaborated with team members to ensure seamless guest experiences from booking through checkout.
- Contributed to the achievement of financial targets through upselling of hotel services and amenities during the reservation process.
Real Estate Agent
Prudential California Realty
1995 - 1999
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
Customer Service Agent
American Airlines
1977 - 1993
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Some College (No Degree) - /Principles of Real Estate
Some College (No Degree) - Escrow Procedures
Airline Ticketing -
01.1987
Associate of Arts -
03.1970
High School Diploma -
03.1968
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- Multitasking and Organization
References
All references and Certificates available on request.
Accomplishments
- Home care provider with Tehama County IHSS. My IP number is 003043366.
- Passed all background checks with Tehama County Public Authority.
- Provided all meals and baths.
- Provided all medications, baths, transportation to and from home.
- interacted with client with puzzles, games, books, coloring and painting.
- Caregiver for spouse on 2 occasions. In 2017 for gastric surgery due to stomach cancer and since 2020 due to Dementia.
Certification
March 2023. IHSS online training.
Languages
Spanish
Elementary
Tagalog
Elementary
Timeline
IHSS Cargiver - Tehama County Social Services
01.2023 - 01.2024
Airline Reservations - Air Canada
2010 - 2011
Senior Travel Consultant - American Express Platinum Travel
2007 - 2010
British Airways Reservations - Bristish Airways
2000 - 2007
Real Estate Agent - Prudential California Realty
1995 - 1999
Customer Service Agent - American Airlines
1977 - 1993
Century 21 - Some College (No Degree), /Principles of Real Estate
Academy Team Institute - Some College (No Degree), Escrow Procedures
Coastline Community College - Airline Ticketing,
St Paul College - Associate of Arts,
St Paul College - High School Diploma,
March 2023. IHSS online training.
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