Kathreen Dailey
Fort Worth,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Temp Customer Service Rep.
Cornerstone Staffing
07.2025 - 10.2025
- Identified and assessed customers’ needs to achieve satisfaction.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Provided accurate, valid, and complete information using the right methods/tools.
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.
- Kept records of customer interactions, processed customer accounts, and filed documents.
- Followed communication procedures, guidelines, and policies.
- Always going the extra mile to engage customers
Temp Accountant
Verstela
05.2025 - 07.2025
- Accounts receivable
- Accounts payable
- Quickbooks
- Assisted with different accounts
- Payouts
- Receiving checks
- Depositing
Customer Service Representative
Samsung HVAC
05.2022 - Current
- Managed large amounts of incoming phone calls.
- Identified and assessed customers’ needs to achieve satisfaction.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Provided accurate, valid, and complete information using the right methods/tools.
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.
- Kept records of customer interactions, processed customer accounts, and filed documents.
- Followed communication procedures, guidelines, and policies.
- Always going the extra mile to engage customers.
Contact Center Agent
Co-op Financial Services
06.2020 - 03.2021
- Provided Bilingual assistance with member services credit union callers.
- Takes incoming calls from members and navigates tools and resources to address member inquiries properly.
- Maintains a high level of service with members and meets performance targets.
- Maintains composure and demonstrates a calm, professional position while adapting to difficult situations.
- Develops and maintains productive working relationships with team members.
- Promotes and maintains a positive, professional image of Co-op’s Call Centers.
Receptionist/Dispatcher
TBS Garage Doors
12.2018 - 09.2019
- Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs.
- Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel.
- Using telephones, two-way radios, or text messages to contact employees or emergency personnel.
- Speaking with supervisors or customers to resolve problems, requests for services, or equipment.
- Preparing daily work such as schedules, and work orders for crews.
- Being in charge of communications within company-assigned territories.
- Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records, and other information.
- Helped with Invoices
- I have experience with Quick Books
Education
HS Diploma -
Perris High School
PERRIS, CALIFORNIA01.2005
Skills
- Fluent in Spanish and English
- Proficient in Microsoft Office
- Effective communication
- Strong organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Temp Customer Service Rep.
Cornerstone Staffing
07.2025 - 10.2025
Temp Accountant
Verstela
05.2025 - 07.2025
Customer Service Representative
Samsung HVAC
05.2022 - Current
Contact Center Agent
Co-op Financial Services
06.2020 - 03.2021
Receptionist/Dispatcher
TBS Garage Doors
12.2018 - 09.2019
HS Diploma -
Perris High School