KATHREENA SANTILICES
Anchorage,AK
Summary
Professional with strong background in managing and coordinating floor operations in fast-paced environments. Known for enhancing team collaboration and driving results through effective communication and adaptability. Skilled in overseeing production schedules, problem-solving, and ensuring quality standards are met. Reliable with focus on achieving goals and supporting team needs.
Overview
7
7
years of professional experience
Work History
Freelance Hair & Makeup Artist
Beauty by Kat
01.2022 - Current
- Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
- Stayed current on trends and innovations within the beauty industry by attending conferences, trade shows, and continuing education courses.
Recruitment Coordinator / HR Expert Subject Matter
Korn Ferry
03.2021 - 01.2022
- Admin Support
- Appointment setting
- Calendar management
- Company email management
- Handling and creating contract for candidates
- Data entries for employees on CRM
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
Social Media Management
Fairy Skin
09.2020 - 02.2021
- Photo & Video Editing
- Content Mapping
- Calendar Management
- Assisted with social media management, increasing online presence and community interaction.
- Enhanced online presence for clients through strategic social media management and content creation.
Customer Relation Service
J&T Express PH Global E-Commerce
05.2020 - 08.2020
- Helping customers and riders for False Return of parcel
- Research, identify and resolves customer complaints
- Provide product and services information to customers
- Identify issue to escalate to supervisors/team leaders
- Reaching quota inputting data for client's transaction
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Restaurant Manager
Mitch Carbonara House
01.2019 - 03.2020
- Supported the entire store operations to customer management
- Motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
Customer Service Representative
Teleperformance
04.2018 - 11.2018
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Assisted customers in accurately calculating their credit scores and data for Australian clients
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Clapperboard Assistant & Floor Director (OJT)
Eagle Broadcasting Corporation
06.2018
- Clapperboard Assistant in the SitCom 'Happy ang Buhay' (Life is Happy)
- Floor Directing 'Letters & Music'
- Directing Cameras to position
- Pauses and resumes of the Episode for the commercials and breaks
Education
Bachelor of Arts - Mass Communication
New Era University
12-2020
Skills
- Administrative Support
- Appointment Setting
- Calendar Management
- Company Email Management
- Handling pages on Social Media
- Data Entry
- Basic Bookkeeping
- Photo & Video Editing
- Leadership Awareness
- Real Estate Virtual Assistant Training
Languages
English
Professional Working
Tagalog
Native or Bilingual
Timeline
Freelance Hair & Makeup Artist
Beauty by Kat
01.2022 - Current
Recruitment Coordinator / HR Expert Subject Matter
Korn Ferry
03.2021 - 01.2022
Social Media Management
Fairy Skin
09.2020 - 02.2021
Customer Relation Service
J&T Express PH Global E-Commerce
05.2020 - 08.2020
Restaurant Manager
Mitch Carbonara House
01.2019 - 03.2020
Clapperboard Assistant & Floor Director (OJT)
Eagle Broadcasting Corporation
06.2018
Customer Service Representative
Teleperformance
04.2018 - 11.2018
Bachelor of Arts - Mass Communication
New Era University
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