Kathrin Clark
Fort McCoy,FL
Summary
Dynamic and reliable professional with extensive experience in customer service at Pizza Hut and Dunkin' Donuts. Proven ability to enhance guest satisfaction through exceptional service and effective complaint resolution. Skilled in cash handling and maintaining cleanliness standards, fostering loyalty and repeat business through personalized interactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pizza Server
Pizza Hut
01.2024 - Current
- Maintained cleanliness and organization of dining and service areas to enhance guest experiences.
- Assisted in training new staff on menu offerings and service protocols for improved team performance.
- Handled cash transactions accurately, ensuring balanced registers at the end of each shift.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food items.
- Adapted quickly to high-pressure environments during peak hours, maintaining service quality standards.
- Resolved customer complaints effectively, contributing to a positive dining atmosphere and repeat business.
- Adhered strictly to uniform requirements while maintaining a professional and polished appearance at all times.
Barista
Dunkin' Donuts
11.2022 - 01.2024
- Prepared high-quality beverages by following standardized recipes and techniques.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Operated espresso machines and equipment efficiently to maintain workflow.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in training new baristas on beverage preparation and customer interaction skills.
- Managed inventory levels, ensuring timely restocking of supplies for uninterrupted service.
- Resolved customer complaints promptly, fostering a positive dining experience and repeat business.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma -
Vanguard High School
Ocala, FL05.2024
Skills
- Excellent customer service
- Reliability and punctuality
- Cleanliness standards
- Phone etiquette
- Sales experience
- Cash handling accuracy
Certification
Certified as an Agriculture Associate in Agriscience
Timeline
Pizza Server
Pizza Hut
01.2024 - Current
Barista
Dunkin' Donuts
11.2022 - 01.2024
High School Diploma -
Vanguard High School
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