Kathrine Engelman
Modesto,CA
Summary
Detail-oriented and organized professional with over 10 years of experience in customer service, project coordination, and data management. Expertise in CRM software, project management tools, and data entry, complemented by a proven track record of enhancing operational efficiency and client satisfaction. Strong communication and problem-solving skills consistently foster positive relationships and drive results. Eager to contribute to a dynamic receptionist or data entry role that values dedication and a commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Don’s Mobile Glass
07.2023 - 08.2025
- Managed customer inquiries and complaints with professionalism, achieving high satisfaction rates.
- Processed orders and collaborated with logistics to ensure on-time delivery of products.
- Maintained accurate records of customer interactions and transactions using CRM software.
- Provided tailored product recommendations, enhancing customer experience and retention.
- Resolved billing disputes and processed refunds/exchanges efficiently.
- Conducted follow-up calls to ensure ongoing customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant Project Manager
RT Western Inc.
10.2021 - 07.2023
- Developed project plans and schedules, ensuring timely completion of key milestones.
- Coordinated with vendors to secure resources and materials, optimizing project efficiency.
- Monitored budgets and expenditures, maintaining financial control across multiple projects.
- Implemented quality control measures, ensuring deliverables met company standards.
- Facilitated training sessions for team members, improving project execution skills.
- Utilized project management software to track progress and generate detailed reports.
Data Entry Specialist
BJ’s Pest Control
08.2017 - 10.2021
- Entered and updated client information into company databases with high accuracy.
- Identified and corrected data entry errors, reducing duplication and improving data integrity.
- Reviewed and audited customer accounts, ensuring up-to-date and accurate records.
- Generated reports and maintained concise records for operational efficiency.
- Contacted customers via phone and email to resolve data-related inquiries promptly.
- Demonstrated sustained focus to perform high-volume data entry with speed and precision.
Education
GED -
Tri County
Howard City, MISkills
- Customer Relationship Management (CRM) Software
- Project Management and Scheduling
- Data Entry and Transcription (Certified in 10-Key)
- Error Identification and Correction
- Verbal and Written Communication
- Documentation and Reporting
- Filing and Data Archiving
- Advanced Clerical Knowledge
- Detail-Oriented Problem Solving
- Resource Coordination and Vendor Management
Certification
Certified in 10-Key, [Issuing Organization, if applicable], [Year]
Timeline
Customer Service Representative
Don’s Mobile Glass
07.2023 - 08.2025
Assistant Project Manager
RT Western Inc.
10.2021 - 07.2023
Data Entry Specialist
BJ’s Pest Control
08.2017 - 10.2021
GED -
Tri County
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