Dacia Francis
Sarasota,FL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales/ customer service position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Qurate Retail Group
Sarasota, FL
05.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Excelsior Omega
CNA
Sarasota, FL
01.2022 - 01.2024
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
Claims Adjuster
Assurance America
ALABAMA, GA
01.2023 - 03.2023
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
Bookkeeper
SHAKEIA GLORY
Sarasota, FL
08.2022 - 02.2023
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Established QuickBooks accounting system to reflect accurate financial records.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Calculated deductions and processed payroll for employees.
ADMINSTRATOR
Home Of The Little Angels
Miami Beach, FL
01.2021 - 12.2022
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Collected, validated and distributed information to employees.
- Filing claims for clientals
Front Desk Receptionist
Patricia Grand Resort
Myrtle Beach, SC
05.2020 - 12.2021
- Operated multi-line telephone system to answer and direct high volume of calls.
- Tracked important information in PBX spreadsheets and ran reports or generated graphs using data.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Entered and updated sensitive customer information during check-ins and room changes.
Salesperson
THE FUDGERY
Myrtle Beach, SC
04.2018 - 12.2021
- Trained and mentored new sales representatives.
- Located merchandise across various stores to address customer needs.
- Logged reports, expenses, receipts, and sales in company database.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Front Desk Receptionist
Camelot Hotel
Myrtle Beach, SC
05.2019 - 10.2021
- Operated multi-line telephone system to answer and direct high volume of calls.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Entered and updated sensitive customer information during check-ins and room changes.
CNA
Claudettes Home
San Antonio, TX
03.2018 - 12.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Elderly Caregiver
STARLIGHT HOME
San Antonio, TX
02.2018 - 04.2018
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
Restaurant Hostess
DICK'S LAST RESORT
North Myrtle Beach, SC
06.2017 - 01.2018
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Sales Agent
IBEX GLOBAL
JAMAICA
01.2015 - 05.2016
- Logged reports, expenses, receipts, and sales in company database.
- Explained features and advantages of AT&T products or services to promote sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Spoke to customers in native language( ENGLISH) to increase loyalty and establish relationships.
Education
Associate of Science - Nursing
Keiser University
Sarasota, FL09.2024
Associate of Science - International Relations
UNIVERSITY OF WEST INDIES
JAMAICA09.2017
High School Diploma -
JONATHAN GRANT HIGH
JAMAICA07.2012
Skills
- Posting Charges
- Team Collaboration
- Meeting Minutes
- 3M Post-It App
- Front Desk Operations
- Data Confirmation
- Speaking
- Operation Monitoring
- Multi-Line Telephone Systems
- Customer Service
- Writing
- Verbal and Written Communication
- Critical Thinking
- Computer Proficiency
- Claim Handling
- Scheduling
- Reading Comprehension
- Customer Relationship Management (CRM) Software
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved distinction in communication by completing 6 years of studies with accuracy and efficiency.
Languages
English
Full Professional
Timeline
Customer Service Representative
Qurate Retail Group
05.2023 - 01.2024
Claims Adjuster
Assurance America
01.2023 - 03.2023
Bookkeeper
SHAKEIA GLORY
08.2022 - 02.2023
Excelsior Omega
CNA
01.2022 - 01.2024
ADMINSTRATOR
Home Of The Little Angels
01.2021 - 12.2022
Front Desk Receptionist
Patricia Grand Resort
05.2020 - 12.2021
Front Desk Receptionist
Camelot Hotel
05.2019 - 10.2021
Salesperson
THE FUDGERY
04.2018 - 12.2021
CNA
Claudettes Home
03.2018 - 12.2019
Elderly Caregiver
STARLIGHT HOME
02.2018 - 04.2018
Restaurant Hostess
DICK'S LAST RESORT
06.2017 - 01.2018
Sales Agent
IBEX GLOBAL
01.2015 - 05.2016
Associate of Science - Nursing
Keiser University
Associate of Science - International Relations
UNIVERSITY OF WEST INDIES
High School Diploma -
JONATHAN GRANT HIGH