Kathrine Franco
Harvey,US
Summary
With over 12 years of experience in delivering exceptional service and managing customer interactions across various platforms. Proven ability to collaborate effectively with team members to achieve goals and adapt to changing demands. Skilled in communication, problem-solving, and delivering high-quality service. Reliable and results-driven, ready to contribute to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Associate
Pella Windows and Doors
Pella, IA
01.2022 - Current
- Maintain detailed customer records, ensuring quality and swift issue resolution.
- Assist customers with product inquiries.
- Coordinate with service teams to address customer concerns effectively.
- Show empathy and understanding, fostering positive customer relationships.
- Speaking to customers via phone ,chat/text and email.
Cashier
Casey's General Store
Pella, IA
05.2019 - 01.2022
- Promoted rewards program, boosting customer loyalty and repeat visits.
- Handled transactions, ensured accurate inventory and store cleanliness.
- Collaborated with team members for smooth operations and excellent service during peak times
Cashier
Hy-Vee, Inc.
Oskaloosa, IA
11.2013 - 08.2016
- Maintained organized shelves
- Contribute to a seamless shopping experience.
- Assist with restocking and cleaning
Education
Bachelor's - Social Media Marketing
Graceland University
Lamoni, IA11.2020
High School Diploma - General Studies
Oskaloosa High School
Oskaloosa, IA05.2016
Skills
- Digital Marketing
- Social Media
- Computer Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Customer Service
- Time Management
- Communication
- Organization
- Call center experience
- Live chat support
Certification
- CPR & First Aid
Timeline
Customer Care Associate
Pella Windows and Doors
01.2022 - Current
Cashier
Casey's General Store
05.2019 - 01.2022
Cashier
Hy-Vee, Inc.
11.2013 - 08.2016
Bachelor's - Social Media Marketing
Graceland University
High School Diploma - General Studies
Oskaloosa High School