Emily Zambrano
Harvey,Illinois
Summary
Bilingual operations professional with a background in banking, insurance service, and customer-facing support. Brings hands-on experience with financial transactions, billing support, policy or account updates, and client education, with a consistent focus on accuracy, compliance, and service in English and Spanish.
Overview
11
11
years of professional experience
Work History
Spanish Customer Service Representative
Progressive Leasing
03.2025 - 08.2026
- Guided clients in selecting auto policy options, coverage limits, and deductible amounts to meet their needs.
- Entered applications, renewals, endorsements, and cancellations into agency systems.
- Reviewed driver records, vehicle details, and prior coverage to deliver accurate quotes.
- Explained policy language, billing choices, and claim process steps to policyholders.
- Followed underwriting guidelines and carrier requirements for binding coverage.
- Collaborated with underwriters, adjusters, and carrier representatives to resolve account issues efficiently.
Associate Banker
chase
alsip, illinois
08.2021 - Current
- Processed wire transfers for customers, ensuring accuracy and compliance with banking regulations.
- Assisted customers with everyday transactions, including debit card reorders, direct deposit setups, business deposits, and check cashing, ensuring smooth banking experiences.
- Educated clients on ATM usage and its various functions, empowering them to manage their banking independently.
- Guided clients in using the mobile app, while enhancing their banking accessibility and convenience.
- Served a diverse clientele, including numerous Spanish-speaking customers, enhancing communication and service.
- Make sure all transactions are completed properly
Customer Service
ALDI
Lansing, Illinois
05.2020 - 07.2021
- Delivered exceptional customer service to incoming clients, enhancing overall client experience
- Enhanced customer satisfaction through prompt and accurate task completion
- Established loyal clientele through consistent, high-level customer satisfaction
- Trained new employees on company policies and procedures
- Maintain clean, organized warehouse for maximum efficiency
Cashier/Food Prep
panda express
Country Club Hills, Illinois
08.2015 - 03.2021
- Checked cash register for accuracy at shift start and end. for cash and charge totals at the beginning and end of each shift
- Conducted inventory checks and restocked supplies to maintain optimal stock levels and support service efficiency.
- Resolved conflicts, enhancing customer satisfaction and fostering loyalty.
- Trained new employees on company policies and procedures to ensure compliance and smooth operations.
Caregiver for Elderly
village woods nursing home
Crete, Illinois
10.2019 - 08.2020
- Coordinated communications between patients and doctor offices to ensure clarity and understanding of care plans
- Assessed patient needs through active listening during consultations and adjusted treatment plan accordingly
- Supervised daily routines, including hygiene and bedtime preparation, to promote patient comfort and safety
- Engaged clients in activities such as movies, games, and walks to enhance social interaction and mental well-being
- Administer basic medications in accordance with the doctor's treatment plan
- Document patient behaviors and report abnormalities to supervisor
- Perform basic housekeeping tasks, including cleaning and doing laundry
Education
high school -
thornton township high school
05-2015
Skills
- Bilingual communication
- Customer service
- Transaction processing
- Transaction accuracy
- Banking systems
- Digital banking guidance
- Compliance
- CRM
- Microsoft Office
- Computer literacy
- Attention to detail
Languages
Spanish, English
Timeline
Spanish Customer Service Representative
Progressive Leasing
03.2025 - 08.2026
Associate Banker
chase
08.2021 - Current
Customer Service
ALDI
05.2020 - 07.2021
Caregiver for Elderly
village woods nursing home
10.2019 - 08.2020
Cashier/Food Prep
panda express
08.2015 - 03.2021
high school -
thornton township high school