Ruben MEZA
Tucson,AZ
Summary
Customer Service Associate with a strong commitment to delivering exceptional service. Proven ability to manage multiple tasks efficiently while maintaining a friendly demeanor. Recognized for enhancing customer satisfaction and fostering positive relationships.
Overview
18
18
years of professional experience
Work History
Spanish Service Representative
GEICO
Tucson, AZ
03.2024 - 09.2025
- Educated clients on insurance products and coverage options.
- Resolved customer complaints with empathy and professionalism.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
Patient Care Coordinator
OptumRx
Tucson, Arizona
06.2020 - 03.2024
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
Collections Representative
Citibank
Tucson, Arizona
02.2019 - 06.2020
- Routinely contact account holders with balances over 5 days past due to resolve delinquencies.
- Advise debtors on payment options and set up payment plans.
- Use effective questioning techniques to clarify why debtors are delinquent.
Spanish Interpreter
Cyracom Intl
Tucson, Arizona
08.2010 - 01.2019
- Provided accurate Spanish interpretation for medical consultations and patient assessments.
- Facilitated communication between healthcare providers and Spanish-speaking patients.
- Maintained confidentiality and adhered to ethical standards in interpreting services.
Advertising Sales Representative
The Tucson Shopper
Tucson, AZ
01.2008 - 07.2010
- Explained to clients how specific types of advertising helped promote customer products or services in the most effective possible manner.
- Cultivated relationships with local businesses to promote advertising opportunities.
- Presented advertising options to clients, tailoring solutions for their objectives.
- Developed and maintained relationships with clients to ensure repeat business.
Education
Data Entry Specialist
Chaparral Community College
Tucson, AZSkills
- Consecutive interpretation proficiency
- Excellent multi-tasker
- Active listening skills
- Bilingual communication
- Professional telephone demeanor
- Insurance knowledge
Languages
Spanish
Professional
Timeline
Spanish Service Representative
GEICO
03.2024 - 09.2025
Patient Care Coordinator
OptumRx
06.2020 - 03.2024
Collections Representative
Citibank
02.2019 - 06.2020
Spanish Interpreter
Cyracom Intl
08.2010 - 01.2019
Advertising Sales Representative
The Tucson Shopper
01.2008 - 07.2010
Data Entry Specialist
Chaparral Community College
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