Felipe Ramos Galarza
San Antonio,TX
Summary
Dynamic Spectrum Spanish Customer Service Agent with a proven track record of delivering exceptional customer support and fostering positive client relationships. Expertise in providing timely updates and addressing inquiries regarding product approvals and disbursement processes. Committed to enhancing customer satisfaction through effective communication and problem-solving skills. Adept at navigating complex situations to ensure a seamless experience for all customers.
Overview
17
17
years of professional experience
Work History
Spanish Customer Service Representative
Spectrum
San Antonio, TX
01.2024 - 08.2025
- Assisted customers with inquiries regarding day-to-day services and account management in English and Spanish. Addressed customer questions and resolved issues related to accounts and products through phone, text chat, and video chat.
- Role Description: Billing processes to provide knowledgeable and timely customer service.
- Troubleshooting and resolving technical issues related to product services.
- Interacting with customers through inbound and outbound phone calls, Text messages and video calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more.
- Resolving TV inquiries while creating best-in-class customer experiences.
- Working in an open, friendly environment with a supportive, energetic team
- Documented customer interactions accurately, ensuring compliance with company policies and procedures.
- Diagnosed and resolved technical challenges for customers, ensuring seamless operation of various spectrum services.
Telemarketing Spanish Sales Representative
Atento Puerto Rico
Caguas, PR
05.2008 - 07.2009
- Developed and maintained strong client relationships to enhance customer loyalty and retention.
- Executed sales strategies to meet and exceed daily performance targets consistently.
- Provided product knowledge training to new team members, improving onboarding efficiency.
- Analyzed customer feedback to identify trends, driving improvements in service delivery in inbound and outbound calls enviorment.
Education
High School Diploma -
Jose Campeche
San Lorenzo, Puerto Rico05-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Complaint resolution
- Payment processing
- Call management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Spanish Customer Service Representative
Spectrum
01.2024 - 08.2025
Telemarketing Spanish Sales Representative
Atento Puerto Rico
05.2008 - 07.2009
High School Diploma -
Jose Campeche