Ada Orozco

Delivered outstanding service to Spanish speaking customers. Responded to their requests for our products and services. Handled escalated calls efficiently, finding satisfactory solutions for both the customer and the company alike.

Performed telephonic Consecutive-type Spanish/English interpreting in accordance with applicable standards of the Agency, while demonstrating respect, friendliness and a willingness to gain a good rapport with the client/claimant whenever needed. Mostly consisting of investigative interviews and recorded statements, as well as occasional Zoom-type calls. Always keeping in mind Cultural sensitivity, and the use of the Universal Spanish.

Delivered outstanding service to Spanish speaking customers to maintain and extend relationships for future business related Sales revenue opportunities. As well as de-escalating disgruntled customers with careful and well trained skills.