Trista Mead
Marketing Concepts
Paynesville,MN
18
years of professional experience
Dynamic customer service professional with a proven track record at Tradehome Shoes, excelling in problem resolution and teamwork. Recognized for enhancing sales through effective merchandising strategies and fostering a positive work environment. Highly adaptable, with strong organizational skills and a commitment to delivering exceptional customer experiences.
Work History
Customer Service/Sales/Cedit Dept.
1 Year 1 Month- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Manager
1 Year- Assisted in daily store operations and team management to ensure efficient workflow.
- Provided training and support to new staff on customer service protocols.
- Executed merchandising strategies to enhance product visibility and drive sales.
- Maintained inventory accuracy through regular stock evaluations and audits.
- Collaborated with management to implement promotional events and initiatives.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front Desk Agent & Head of Housekeeping
9 Months- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Assisted in training new staff on operational procedures and customer service standards.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Conducted regular audits of front desk documentation to maintain compliance with hotel policies.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Maintained clean and organized front desk areas to uphold polished company image.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
- Assisted in training new front desk agents, sharing best practices and procedures.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Supervised team of housekeepers, providing training and support to enhance productivity and service quality.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
Education
High School Diploma - General
- Extracurricular Activities: [Mentor]
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Time management
Flexible and adaptable
Dependable and responsible
Multitasking
Computer skills
Organizational skills
Critical thinking
Organization and time management
Problem resolution
Verbal communication
Decision-making
Timeline
Customer Service/Sales/Cedit Dept.
Marketing Concepts
02.2018 - 03.2019Read More
Assistant Manager
Tradehome Shoes
10.2017 - 10.2018Read More
Front Desk Agent & Head of Housekeeping
Holiday Inn Express
06.2001 - 03.2002Read More
Brandon Valley High
High School Diploma from General
Read More