Robyn Ockler
Summary
Accomplished in enhancing customer satisfaction and streamlining operations, my tenure at TAB Sales Of California highlights a blend of exceptional problem-solving and meticulous attention to detail. Expert in budgeting and finance, I excel in developing custom solutions, evidenced by a track record of resolving complex customer service issues, thereby boosting loyalty and operational efficiency.
Overview
39
39
years of professional experience
Work History
Sales Support Specialist, Customer Service, Sales
TAB Sales Of Californa
South San Francisco, CA
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
Front Office Coordinator
Dr.Mike Bartoletti And Dr. Mario Bartoletti
Butte, MT
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
Transpacific Development Corporation
Transpacific Development Corporation
Foster City, CA
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service Representative and Sales Support
Louis Raphael
Brisbane, CA
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Bookkeeper And Office Manager
Electronic Retail Systems
Foster City, CA
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Identified accounting errors when cross-referencing documents and database information.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Government and Military Travel Agent/CSR
Sato Travel
Butte, MT
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Relocated thousands of displaced citizens during hurricane Katrina.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Bookkeeper and Office Manager
Palm Custom Drapery
Belmont, CA
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Posted daily receipts and payments in accordance with corporate protocols.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Managed and responded to correspondence and inquiries from customers and vendors.
Social Security Payee
Anaconda Family Services Agency
Anaconda, MT
- Assisted in the development of policies and procedures to maintain compliance with federal regulations and industry best practices.
- Developed strong relationships with local law enforcement agencies, fostering cooperation and mutual support during critical incidents.
- Ensured seamless communication between various departments by serving as a key liaison for all matters related to physical security involving CPS and APS.
- Assisted in creating client budgets, paying bills in accordance with projected due dates, cut client checks per their request.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Personalized Home Assistant
Robyn Ockler
Butte, MT, Anaconda, Mt, Bay Area, CA
07.1985 - Current
- Contributed to improved client health outcomes by assisting with exercise routines under the guidance of healthcare professionals.
- Assisted in developing life skills training programs tailored specifically for each client''s unique goals.
- Completed shopping errands for groceries, household supplies, and personal items based on client preferences and requirements.
- Facilitated clients'' social engagement by accompanying them on outings and promoting participation in community events.
- Helped clients keep their homes, yards, basements, attics, closets and cupboards clean, organized and beautiful.
- Facilitated clients completing forms, writing letters, making phone calls, preparing taxes.
Education
Accounting And Business Management
The University of Montana
Missoula, MT1988
Skills
- Customer Relationship Management
- Customer Order Management
- Complaint resolution
- Account Servicing
- Processing payments
- Opening and closing procedures
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Active Listening
- Verbal Communication
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Organization and Time Management
Timeline
Personalized Home Assistant
Robyn Ockler
07.1985 - Current
Sales Support Specialist, Customer Service, Sales
TAB Sales Of Californa
Front Office Coordinator
Dr.Mike Bartoletti And Dr. Mario Bartoletti
Transpacific Development Corporation
Transpacific Development Corporation
Customer Service Representative and Sales Support
Louis Raphael
Bookkeeper And Office Manager
Electronic Retail Systems
Government and Military Travel Agent/CSR
Sato Travel
Bookkeeper and Office Manager
Palm Custom Drapery
Social Security Payee
Anaconda Family Services Agency
Accounting And Business Management
The University of Montana