Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephania Viola

American Fork

Summary

Contribute my experience and ability to achieve the overall goals of the company and the responsibilities in my charge, with the opportunity to continue developing myself.

Overview

6
6
years of professional experience

Work History

Customer Service Representative Spanish Speaking

DoTERRA International Inc
03.2018 - 10.2018
  • Provide an excellent service through phone calls, assisting customers and helping to solve their problems, placing orders, refunds and different procedures over the phone.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • DataTrax system.

Shipping, Picking and Packing

Elite Manufacturing & Packaging
12.2018 - 03.2019
  • Packing boxes, picking products, make inventories, labeling and general production.

Quality Assurance Inspector

Innovative Labs
07.2022 - 07.2023
  • Audit production lines to verify that GMP standards, guidelines and procedures are being followed and met.
  • Monitor all area clearances, cleaning logs, in-process AQL’s, In-Process checks, temperatures, weights checks, specific gravity, brix, pH are complete and accurate.
  • Provide support to production to help achieve their production goals and maintain a quality product and
    identify areas of improvement.
  • Ensure personnel follow SOP and GMP guidelines.
  • Collect product retains and lab samples.
  • AQL inspect finished product.
  • Initiate Material Reviews and make disposition decisions.
  • Review and audit batching/blending records for completeness and analytical tests meet specifications.

Quality Assurance Lead

Innovative Labs
07.2023 - Current
  • Preparation of Master Production Records (MPR) following proper specifications.
  • Identify quality problems or areas for improvement and recommend solutions.
  • Verify that the product is labeled correctly including materials or product dispositioning to Quarantine, On Hold, or reject.
  • Release all finished goods from the production area.
  • Work to ensure customer specifications are met.
  • Work with production to initiate Alerts for any non-conforming products or processes.
  • Review the investigated alert to ensure all data is correct and complete.
  • Close out all alerts, reviews non-compliances with the Quality Management Team.
  • Provide training to the Quality and Production Departments.
  • Maintain a positive environment and inspire team members to work together.
  • Assist in updating, implementing, maintaining and reporting any deviations in SOP and GMP practices.
  • Ensure all personnel follow SOP and GMP guidelines and report any discrepancies to QA Management.


Education

Bachelor of Science -

Andres Eloy Blanco
Barinas, Venezuela
07.2015

Skills

    Soft Skills:

    Leadership

    Communication

    Problem Solving

    Attention to Detail

    Hard Skills:

    DataNinja System

    Expandable Database

    RedZone

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Quality Assurance Lead

Innovative Labs
07.2023 - Current

Quality Assurance Inspector

Innovative Labs
07.2022 - 07.2023

Shipping, Picking and Packing

Elite Manufacturing & Packaging
12.2018 - 03.2019

Customer Service Representative Spanish Speaking

DoTERRA International Inc
03.2018 - 10.2018

Bachelor of Science -

Andres Eloy Blanco

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Stephania Viola