Valeria Pastran Silva
Los Angeles,CA
Summary
I'm a dedicated hard worker with 1 year of experience in the customer service industry, standing out for my empathy and skills in building solid relationships with clients and meeting high quality performance indicators. My focus on actively listening and addressing client needs has allowed me to provide exceptional service that exceeds expectations. I am committed to continuous learning and enthusiastic about contributing to the success of this company while developing a lasting career in the field.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Webhelp - Cash App Campaign
06.2022 - 05.2023
- Promptly answered up to 50 inbound and outbound calls courteously and professionally to collect information about customer inquiries.
- Applied problem solving skills to resolve customer needs and disputes and escalated through proper channels to different company departments.
- Meet and exceed monthly/weekly productivity goals (KPI's) including quality assurance, compliance, attendance and customer satisfaction surveys with up to 85% of resolution rates.
- Collaborated with high top performance coworkers to train new hired groups approximately of 18 members each through guidelines, product knowledge, procedures and 2 different systems to ensure a successful onboarding experience.
Education
Customer Service And Sales Representative - Customer Service
English For Call Centers (E4CC)
Managua, Nicaragua06.2022
High School Diploma -
Colegio Bautista Managua
Managua, Nicaragua11.2019
Bachelor of English Language Program - English
Colegio Bautista Managua
Managua, Nicaragua11.2019
Skills
Hard Skills:
- Customer Service experience (1 year)
- Bilingual
- Knowledge of product and services
- Software skills: Microsoft 365 (Office)
- Data Entry/Documentation
- Customer Feedback Management
Soft Skills:
- Willingness to acquire new knowledge/skills
- Time management
- Accountable
- Adaptability
- Problem Solving
- Optimist
Immediate Availability
Contact hours 7:00 a.m. - 5:00 p.m.
Timeline
Customer Service Representative
Webhelp - Cash App Campaign
06.2022 - 05.2023
Customer Service And Sales Representative - Customer Service
English For Call Centers (E4CC)
High School Diploma -
Colegio Bautista Managua
Bachelor of English Language Program - English
Colegio Bautista Managua
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