Kathrine Hodinko
Dublin,OH
Summary
Dynamic professional with a proven track record at Northwest Obgyn, enhancing customer satisfaction and streamlining operations. Skilled in Microsoft Word and exceptional at customer service, adept at resolving disputes and ensuring efficient data handling. Leveraged problem-solving abilities to improve front desk efficiency, demonstrating a commitment to excellence and a keen ability to adapt and thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Front Desk
Northwest Obgyn
08.2023 - 07.2024
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Front Desk
Emerald Pediatrics
02.2021 - 03.2023
- Check in patients and their families
- Take phone calls and answering patient questions and concerns
- Scheduling patient appointments
- Take demographic information
- Validate insurance information
- Copy documents
Packer
Target Distribution
02.2018 - 03.2020
- Scan items and sort into the appropriately labeled box
- Reinstate inventory errors
- Basic math skills necessary to properly pack items
Hostess
Olive Garden
11.2017 - 01.2018
- Expected to clean off menus
- Memorize table numbers
- Seat guests
Education
First Year -
Muskingum University
New Concord, Ohio06.2017
High School Diploma -
McGuey High School
Claysville, PA06.2016
Skills
- Typing 45 words per minute
- Microsoft Word
- PowerPoint
- Customer service
- Resolving disputes
- Transporting documents
- Cross-office information entry
- Following instructions
- Problem solving
Awards
- The Sunshine Award- given for having a smile every day and always offering a cheery "hello!"
- Sally Spirit Award- given to girls throughout the high school marching band for being devoted to the band as well as helping anyone in need.
- Honor Roll
- Perfect Attendance Awards
- French National Honor Society
Volunteer Experience
- Madison County Humane Society, 02/01/17, 03/31/20
- After School All Stars, 02/01/17, 03/31/20
- Read to children at Moorewood, 02/01/17, 03/31/20
- Crafted care packages for troops, 02/01/17, 03/31/20
- Life Town, 02/01/17, 03/31/20, Performed skits for senior citizens
Bio
My name is Kathrine Hodinko, but please use Wren. I am a customer service veteran who is able to deal with multiple kinds of situations and customers. I transitioned from restaurants to the medical field in early 2021 and am looking to grow my skill set in other areas. Clear instructions are necessary for me to thrive, but I am willing to be flexible on my duties as long as I receive proper notice on what may change. References to be provided upon request.
Timeline
Front Desk
Northwest Obgyn
08.2023 - 07.2024
Front Desk
Emerald Pediatrics
02.2021 - 03.2023
Packer
Target Distribution
02.2018 - 03.2020
Hostess
Olive Garden
11.2017 - 01.2018
First Year -
Muskingum University
High School Diploma -
McGuey High School
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