Suzanne Mabe
King,NC
Summary
Personable Customer Service professional offering over 16 years of experience resolving account and service concerns for heating and Air customers. Solving challenges while promoting company products and maintaining loyal, satisfied customers.
Overview
20
20
years of professional experience
Work History
Customer Service Associate
Federal Express
04.2023 - Current
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Accounts payable and ordering needed supplies for station.
- Keeping up with daily reports to make sure packages are accounted for and delivered on time
- Make sure couriers have the proper equipment to fulfill there job each day.
Customer Service Representative
Mabe Heating & Air Conditioning
10.2004 - 04.2021
- Responded to customer requests for products, services and company information
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Educated customers on promotions to enhance sales
- Provided primary customer support that leave customer satisfied
- Recommended product or service to customers, thoroughly explaining details
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly
- Proficient in Microsoft Office Suite
Education
GED -
Forsyth Technical Community College
Winston-salem, NC09.1981
Skills
- Complaint resolution
- Credit card processing
- Multi-line phone talent
- Professional telephone demeanor
- Ability to adapt to new situations and learn quickly
- Order fulfillment
- Work well independently or with team environment
- Dependable, motivated and professional
- Typing 45 words per minute
- Microsoft Word
- Excel
Timeline
Customer Service Associate
Federal Express
04.2023 - Current
Customer Service Representative
Mabe Heating & Air Conditioning
10.2004 - 04.2021
GED -
Forsyth Technical Community College
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