Summary

Overview

Work History

Education

Skills

Timeline

BEVERLY JACKMAN

Denton,TX

Summary

Seasoned Customer Associate with 15 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

15

15

years of professional experience

Work History

Customer Service Associate

Walmart

09.2004 - 08.2019

Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Streamlined communication with clients for improved service experiences and increased loyalty.
Maintained a high level of product knowledge, providing accurate information to customers.
Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Southview HS

Hope Mills North Carolina

06.1993

Skills

Team Collaboration
Customer Support
Problem Resolution
Customer Service
Customer Complaint Resolution
Refunds and Exchanges
Complex Problem-Solving
Active Listening

Decision Making
Attention to Detail
Positive Attitude
Complaint Handling
Calm and Professional Under Pressure
Policies and Procedures Adherence
Complaint Resolution
Calm Under Pressure

Timeline

Customer Service Associate

Walmart

09.2004 - 08.2019

High School Diploma -

Southview HS