David Piantidosi
Newport,ME
Summary
Dynamic Customer Service Associate with proven expertise at Lowe’s, excelling in problem resolution and relationship building. Skilled in inventory control and product knowledge, I consistently deliver exceptional service, ensuring customer satisfaction and loyalty. My experience as a welder/fabricator enhances my ability to understand complex project needs and provide tailored solutions.
Overview
19
19
years of professional experience
Work History
Customer Service Associate
Lowe’s
Brewer, ME
04.2024 - Current
I work in Lumber/building materials. Help customers pick out any materials for the project they are currently working on. Also help cut to length while providing the best possible customer service. Replenish stock in merchandise selling locations, and clean all work areas.
Welder/fabricator
Formtek Inc
Clinton, ME
10.2006 - 10.2022
Fabricate all parts per print, weld complete and provide a good finished product ready to be shipped to customer.
Ran 130 amp CNC plasma table 6 foot by 20, 100 ton CNC press brake, 12 ton overhead crane. Operating forklift as needed.
Education
High School Diploma - General Studies
Cony High School
Augusta, ME06.1999
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Complaint handling
- Complex Problem-solving
- Stock replenishment
- Assertiveness
- Product and service solutions
- Inventory control
- Account management
- Employee management
- Product merchandising
- Regulatory compliance
- Negotiation
- Inbound and outbound calling
- Teamwork and collaboration
- Calm and professional under pressure
- Relationship building
- Calm under pressure
- Customer relations
- Understanding customer needs
- Issue and complaint resolution
- Retail store support
- Work prioritization
- Store maintenance
- Complaint resolution
- Sales and upselling
- Service standard compliance
- Product education
Timeline
Customer Service Associate
Lowe’s
04.2024 - Current
Welder/fabricator
Formtek Inc
10.2006 - 10.2022
High School Diploma - General Studies
Cony High School