Summary
Overview
Work History
Education
Skills
Timeline
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Kathrine Presley

Chagrin Falls,OH

Summary

Skilled Debt Collector with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.

Overview

5
5
years of professional experience

Work History

Debt Collector

PNC Bank Call Center
12.2017 - 12.2018
    • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
    • Achieved performance goals on consistent basis.
    • Maintained high volume of calls and met demands of busy and productive group.
    • Collected on delinquent accounts to reduce overdue balances.
    • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

Sales Associate

Pier One Imports
08.2014 - 09.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Sales Associate

Kohls Department Store
08.2013 - 08.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Education

Certificate - Medical Billing And Coding

Cuyahoga Community College
Cleveland, OH
04.2019

High School Diploma -

K-12 Online High School
Columbus, OH
12.2014

Skills

    • Business Correspondence Writing
    • Account Management
    • Accounting Systems
    • Client Relations
    • Call Center Experience
    • Proficiency in Microsoft Word
      • Proficiency in Microsoft Excel
      • Proficiency in Powerpoint
      • Financial Documentation
      • Payment Processing
      • Credit and Collections

Timeline

Debt Collector

PNC Bank Call Center
12.2017 - 12.2018

Sales Associate

Pier One Imports
08.2014 - 09.2017

Sales Associate

Kohls Department Store
08.2013 - 08.2014

Certificate - Medical Billing And Coding

Cuyahoga Community College

High School Diploma -

K-12 Online High School

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Kathrine Presley