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Associate Principal Engineer

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Dynamic Guest Services Manager with a proven track record at Sheraton, enhancing guest satisfaction by 22% through strategic service delivery and conflict resolution. Expert in client relationship management and team leadership, I excel in operational optimization and performance metrics analysis, driving exceptional customer experiences and fostering loyalty.

Highly enthusiastic customer service representative, with 10+ years client interface experience. Results driven customer service rep with proven ability to establish rapport with clients. Dedicated Rep motivated to maintain customer satisfaction and contribute to company success.
Progressive Guest Services Manager with several years of experience. Trained in innovative leadership, individualized customer service and employee feedback. Offering a dedication to proactive criticism and structural efficiency

Goal-oriented professional with focused and tenacious approach to meeting guest needs. Adept at completing frequent reviews and inspections to maintain polished team and exceptional quality standards. Proficient in Microsoft , Hotel Property Management Systems, Hotel Rate Management Systems. Successful at implementing modern computer systems and increasing profits. Adept at maintaining long-term client relationships and innovative management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Hospitality Professional with extensive experience in property management and guest services. Delivered high-quality service through effective communication and conflict resolution, enhancing guest satisfaction and team performance. Focused on leveraging skills and insights gained over 11 years in the industry to cultivate positive experiences and support staff development.

Kathryn Agdeppa

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Guest Services Manager

Resort Assistant Manager

Guest Service Manager

Front Desk Supervisor

Mina's Fish House Hostess

Guest Service Representative

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Bachelor of Science - Business Management

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Guest Services Manager

Resort Assistant Manager

Guest Service Manager

Front Desk Supervisor

Mina's Fish House Hostess

Guest Service Representative

Bachelor of Science - Business Management

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