Experienced in technical problem-solving and eager to further develop, I am thrilled to contribute as a Technical Support Specialist. Ready to utilize and enhance analytical thinking and technical troubleshooting skills in this role.
Overview
25
25
years of professional experience
Work History
Technical Specialist-Chemistry
Mayo Clinic Health System in Red Wing
04.2008 - Current
Serve as primary leadership for all testing and quality aspects of Chemistry department including: training, maintenance, quality control, correlation, linearity testing, method validation, developing and implementation of SOP's, proficiency testing and quality assurance review
Perform troubleshooting and diagnostics on specialized equipment throughout the entire lab.
Aid colleagues in troubleshooting instrumentation issues across multiple Mayo Clinic Health System locations via phone, Microsoft Teams and email communication.
Represent Red Wing lab on Chemistry Standardization Workgroup
Lead testing, training and implementation of new LIS: Cerner(2013) and Soft(2017)
Collaborated with Roche CAS to fully implement entire Cobas platform.
Proficient in all areas of the hospital lab including Chemistry, Hematology, Coagulation, Immunology, Urinalysis, Molecular, Blood Bank, Specimen Processing and Phlebotomy
Current instrumentation: Cobas c311, e501, e411, Abbott I-stat, Radiometer ABL90, Sysmex XN, Auton MAX4820, AUWI, Clinitek Status, Medtox scanner, BD Affirm, Adezea Fetal Fibronectin, Cepheid, Bact T Alert, Bactec, BioFire, IL Top250
Previous instrumentation: Vitros V5.1 and ECI, Radiometer ABL80 Co-OX, , Sysmex XT and XS, Stago Max and Stago Compact, Iris i200, Vitek
MLT
Park Nicollet – Eagan Clinic
09.2006 - 04.2008
Collect, process and analyze specimens in a moderately complex clinic lab
Operate the following instruments: Clinitek Status, Coulter AcT5diff CP and Sediplast
Micro analysis of urine sediment, KOH, wet preps
Set up micro cultures
Perform EKGs and Spirometry
MLT-Lead Technician
Marshfield Clinic – Merrill, WI
04.2000 - 08.2006
Served as primary leadership for all testing and quality management in a moderately complex clinic lab
Planned, scheduled, and delegated daily work to team of employees.
Maintained proficiency in all areas of the lab
Assist clinic staff and physicians with lab related questions and concerns
Reviewed monthly QC and QA.
Education
Associate of Applied Science - Medical Laboratory Tehnician
Chippewa Valley Technical College
Eau Claire, WI
Skills
Technical support
User training skills
Internal communications
Issue resolution/troubleshooting
Quality control
Teamwork and collaboration
Time management
Attention to detail
Reliability
Timeline
Technical Specialist-Chemistry
Mayo Clinic Health System in Red Wing
04.2008 - Current
MLT
Park Nicollet – Eagan Clinic
09.2006 - 04.2008
MLT-Lead Technician
Marshfield Clinic – Merrill, WI
04.2000 - 08.2006
Associate of Applied Science - Medical Laboratory Tehnician
Registered Nurse, Outpatient Oncology/Infusion Nurse at Mayo Clinic Health System Red WingRegistered Nurse, Outpatient Oncology/Infusion Nurse at Mayo Clinic Health System Red Wing
Registered Nurse at Employee Occupational Health | Mayo Clinic Health System SWWIRegistered Nurse at Employee Occupational Health | Mayo Clinic Health System SWWI
Children’s Mental Health Social Worker at Goodhue County Health and Human ServicesChildren’s Mental Health Social Worker at Goodhue County Health and Human Services