Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Kathryn Allen

Amherst,VA

Summary

Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Guest Services Specialist

Marriott International, Inc.
Charlottesville, VA
04.2023 - Current
  • Resolved customer issues in a professional manner according to company policies and procedures.
  • Collaborated with other departments to ensure smooth operations.
  • Assisted guests with checking in and out of the hotel, including processing payments.
  • Responded promptly to customer inquiries via phone or email in a professional manner.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Health Unit Coordinator

UVA Medical Center
Charlottesville, VA
03.2018 - 02.2023
  • Updated patient information in electronic systems according to established policies and procedures.
  • Provided administrative support to nursing staff as needed.
  • Organized patient records, charts, and other documents in an orderly manner.
  • Answered incoming calls and routed them to the appropriate departments or staff members.
  • Assisted with orienting new employees to departmental procedures.

Police Officer/Records Manager

Liberty University Police Department
Lynchburg, VA
08.2003 - 06.2013
  • Responded to emergency calls for service and provided assistance as needed.
  • Developed positive relationships with members of the community through outreach programs.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Responsible for managing the daily operations of the front office, answering phone calls, emails and resolving complaints.

Education

Law Enforcement Certification - Law Enforcement

Cardinal Criminal Justice Academy
Salem, VA
12-2002

High School Diploma -

Suffield High School
West Suffield, CT
01-1982

Some College (No Degree) -

Asnuntuck Community College
Enfield, CT

Skills

  • Customer Service
  • Reservation Processing
  • Complaint Handling
  • Detail Oriented
  • Computer Skills
  • Payment Processing

Certification

  • Past certifications as an American Red Cross CPR instructor and EMT

Accomplishments

  • Governors Transportation Safety Award for Rail Safety

Timeline

Guest Services Specialist

Marriott International, Inc.
04.2023 - Current

Health Unit Coordinator

UVA Medical Center
03.2018 - 02.2023

Police Officer/Records Manager

Liberty University Police Department
08.2003 - 06.2013

Law Enforcement Certification - Law Enforcement

Cardinal Criminal Justice Academy

High School Diploma -

Suffield High School

Some College (No Degree) -

Asnuntuck Community College

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Kathryn Allen