Kathryn Aponte
North Brunswick,NJ
Summary
Experienced with financial operations, team leadership, and customer service excellence. Utilizes strong problem-solving capabilities to streamline processes and enhance customer interactions. Track record of fostering collaborative team environment and maintaining high standards of accuracy.
Diligent supervisor with proven track record in managing teller operations and enhancing customer satisfaction. Successfully led team to streamline processes and improve service quality. Demonstrated strong leadership and effective problem-solving skills.
Overview
19
19
years of professional experience
Work History
Head Teller
Amboy Bank
10.2019 - Current
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
- Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
- Served as a trusted resource for colleagues on complex transactions or challenging customer situations.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Executed wire transfers, stop payments and account transfers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Teller Trainer
Amboy Bank
06.2019 - Current
- Developed strong relationships with tellers, fostering a supportive learning environment that facilitated their professional growth.
- Delivered engaging presentations on various topics related to bank operations, products, services, and customer interactions during training sessions.
- Conducted regular assessments of teller performance, identifying areas for improvement and adjusting training methods accordingly.
- Provided constructive feedback during one-on-one coaching sessions, empowering employees to improve their performance continually.
- Collaborated with branch management to identify skill gaps and create tailored training solutions to address them.
- Facilitated open communication between tellers and supervisors, creating a more cohesive work environment.
- Reduced errors in cash handling and transaction processing through consistent monitoring and feedback during training sessions.
- Ensured compliance with company policies and federal regulations through thorough instruction on proper procedures during training sessions.
- Contributed to overall branch success by helping trainees develop strong customer service skills, leading to increased repeat business from satisfied clients.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Wrote training manuals for tellers according to strict company guidelines and teller protocols.
Teller
Amboy Bank
04.2018 - 10.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Maintained accurate records of customer transactions in line with bank procedures.
- Reduced queue times during peak hours with effective cash handling and prompt service.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
Administrative Assistant
Sciecure Pharma
03.2017 - 03.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Image Specialist
Smith College
01.2012 - 04.2016
- Ensured color accuracy across all platforms by implementing color management systems and collaborating with faculty and staff.
- Optimized images for digital use, improving classroom performance and student experience.
- Balanced aesthetics with technical accuracy when preparing images for publication or educational purposes.
- Maintained organized digital asset libraries, ensuring quick access to files and efficient project management.
- Delivered high-quality work under pressure, maintaining attention to detail and professionalism.
- Received positive feedback from Imaging Center staff for consistently delivering exceptional results in image processing tasks.
- Worked closely with museum and teaching staff to develop visually compelling presentations for students and visitors.
- Streamlined workflow processes, resulting in faster project completion times and increased efficiency.
- Consistently met tight deadlines by effectively prioritizing tasks and managing time.
- Enhanced image quality by employing advanced editing techniques and software tools.
- Managed cataloging information of various media for faculty to produce successful coursework results.
Curatorial Intern
Mount Holyoke College Art Museum
06.2010 - 09.2011
- Engaged in hands-on training with gallery's curatorial team to advance curatorial skills in real-world setting.
- Enhanced exhibition quality by assisting in research and selection of artwork for display.
- Provided administrative support to curatorial department, streamlining processes and improving overall efficiency.
- Collaborated with cross-functional teams to develop educational materials related to current exhibitions.
- Assisted with the management of museum collections, maintaining proper storage and documentation for long-term preservation.
- Conducted comprehensive research on artists, artworks, and historical context for inclusion in exhibitions and publications.
- Improved visitor experience by creating engaging and informative exhibit labels and signage.
- Assisted in cataloging new acquisitions into the museum's database system, ensuring accurate records were kept for each item added to the collection.
- Moved and handled various types of artwork with exceptional care, following all museum requirements.
- Received, scanned, cataloged, researched and prepared ancient coins for display for the musem's collection.
- Planned and conducted special research projects in ancient coins, resulting in development of new exhibits.
Image Specialist
UMass Amherst
02.2006 - 05.2010
- Retouched images for classroom use, achieving a polished look while adhering to staff guidelines.
- Trained junior team members on industry-standard image editing software, improving overall team productivity.
- Streamlined workflow processes, resulting in faster project completion times and increased efficiency.
- Enhanced image quality by employing advanced editing techniques and software tools.
- Ensured color accuracy across all platforms by implementing color management systems and collaborating with digital imaging staff.
- Worked closely with faculty to develop visually compelling presentations for students.
- Consistently met tight deadlines by effectively prioritizing tasks and managing time.
- Optimized images for classroom use, improving website performance and student experience.
Education
Bachelor Of Arts - Art History
University of Massachusetts, Amherst
Amherst, MABachelor Of Arts - Classics
University of Massachusetts, Amherst
Amherst, MASkills
- Branch operations
- Organization and planning
- Operational efficiency
- Security procedures
- Staff training and development
- Cash handling expertise
- Staff management
- Transaction processing accuracy
- Workflow optimization
- Wire transfer processing
- Night drop processing
- Auditing transactions
- ATM servicing
- Vault management
- Anti-money laundering regulations
- Check cashing
- Know-your-customer principles
- Positive attitude
- Customer service
- Attention to detail
- Punctual and reliable
- Trustworthy and honest
- Verbal and written communication
- Decision-making
- Team collaboration and leadership
- Problem resolution
- Relationship building
- Data entry
Accomplishments
- Used Microsoft Excel to develop cash and inventory tracking spreadsheets.
- Supervised team of three staff members.
Languages
Spanish
Limited Working
French
Limited Working
Italian
Elementary
Timeline
Head Teller
Amboy Bank
10.2019 - Current
Teller Trainer
Amboy Bank
06.2019 - Current
Teller
Amboy Bank
04.2018 - 10.2019
Administrative Assistant
Sciecure Pharma
03.2017 - 03.2018
Image Specialist
Smith College
01.2012 - 04.2016
Curatorial Intern
Mount Holyoke College Art Museum
06.2010 - 09.2011
Image Specialist
UMass Amherst
02.2006 - 05.2010
Bachelor Of Arts - Art History
University of Massachusetts, Amherst
Bachelor Of Arts - Classics
University of Massachusetts, Amherst
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