Kathryn Atkins
Github: Https://github.com/KathAat
Overview
2
2
years of professional experience
Work History
Service Desk Specialist
MagMutual
Atlanta, GA
01.2024 - Current
- Proven proficiency in the installation, configuration, and maintenance of hardware and software applications on user systems
- Expertly manage Active Directory accounts, including user profile creation and password resets
- Possess strong service desk acumen, addressing user issues with precision and resolving complex technical problems
- Diligently maintain records of data communication transactions and meticulous remedial actions
Jr Oracle Database Adminstrator
MagMutual
Atlanta, GA
07.2023 - 01.2024
- Proficiently navigating dynamic database landscapes, adeptly adjusting user access controls, permissions, and roles to accommodate evolving system requirements and ensure consistent data security and accessibility.
- Optimize operational efficiency by 50% through meticulous database documentation, proactive user support, and targeted assistance strategies
- Proficiently orchestrate two-fold user data migration, both internally within the current company and externally across distinct organizations, ensuring uninterrupted access, seamless integration, and data integrity
IT Technician
KNAPP Inc
Kennesaw, GA
05.2022 - 07.2023
- Coordinates ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times by up to 50%
- Serves as network administrator by creating accounts and managing permissions for users.
- Performs troubleshooting on networking and connectivity issues to restore connections and network access.
- Maintain hardware performance, network connectivity, and software updates in an office of 400+ employees.
Education
Bachelors of Business Administration - Information Systems
Kennesaw State University
01-2023
Skills
- Technical Troubleshooting
- Hardware and Software Configuration
- Database Administration
- Data Conversion and Migration
- Imaging
- Root Cause Analysis
- SCCM
- Technical issues analysis
- Account management
Languages and Tools
- Languages: SQL, PL/SQL, Shell Scripting, Python, JavaScript, Java
- Database Systems: Oracle Database, MySQL, SQL Server
- Operating Systems: Windows, macOS
- Management Tools: Oracle Enterprise Manager (OEM), Oracle SQL Developer, DBeaver, Toad
Timeline
Service Desk Specialist
MagMutual
01.2024 - Current
Jr Oracle Database Adminstrator
MagMutual
07.2023 - 01.2024
IT Technician
KNAPP Inc
05.2022 - 07.2023
Bachelors of Business Administration - Information Systems
Kennesaw State University
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