Solomon P. Okonkwo
Stafford,TX
Summary
I.T PROFESSIONAL Seeking a role as an Application Support Analyst where I can leverage my technical experience and military training to deliver outstanding support to clients. Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.
Overview
12
12
years of professional experience
Work History
Service Desk Specialist
GuideIT
03.2023 - Current
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Application Support Analyst, Technology Analyst
World Cinema Inc, General Dynamics
01.2021
- Year 2023 Demonstrated exceptional proficiency in providing first-level technical support to clients via phone, email, and in-person interactions for desktops, laptops, and various peripherals
- Spearheaded the installation, configuration, and proactive maintenance of desktops, laptops, printers, and related equipment
- Played a pivotal role in assisting with the setup and maintenance of both local area networks (LANs) and wide area networks (WANs)
- Acquired a reputation for excellence through training users in fundamental computer skills and applications, fostering their technological empowerment
- TX (40hr/wk.
M1A1 Technical Analyst
General Dynamics
01.2019 - 01.2021
- Achieved Mastery in Technical Validation: Developed a strong proficiency in validating SIPR/NIPR Access
- Points (SNAPs) before their deployment within the network, ensuring seamless and secure connectivity
- Expert Troubleshooter: Distinguished for effectively discerning between hardware and software issues within complex, multi-vendor systems related to communications and electronic equipment, contributing to swift issue resolution
- Software Virtuoso: Mastered the intricacies of various software principles, with a particular focus on Virtual
- Machines, and exhibited exceptional expertise in Operating Systems (OS), including Windows and Linux
- Proficient in the installation, removal, and troubleshooting of software applications, consistently delivering reliable solutions., Army Commendation Medal (ARCOM): Awarded for meritorious service or acts of courage
- Army Achievement Medal (AAM): Given for noteworthy achievements or contributions
- Army Good Conduct Medal (AGCM): Awarded for exemplary conduct and service while meeting all prescribed standards
- National Defense Service Medal (NDSM): Given for honorable active service during periods of national emergency
- Global War on Terrorism Service Medal (GWOTSM): Awarded for service during the Global War on Terrorism
- Armed Forces Service Medal (AFSM): Given for participation in designated military operations
- Overseas Service Ribbon: Awarded for service outside the continental United States
- Army Service Ribbon: Recognizes the completion of initial entry training
- Expert Infantryman Badge (EIB): If the soldier is in an infantry unit, they might earn this badge for demonstrating exceptional infantry skills
- Driver and Mechanic Badge: Given for proficiency in operating and maintaining armored vehicles, which is relevant to.
Weaponized Abrams Operator
United States Army
01.2012 - 01.2019
- Evolving Expertise: Transitioned from a team-based role operating armored equipment and engaging in combat operations to excel as an Application Support Analyst
- Conflict Resolution Specialist: Demonstrated exceptional interpersonal skills by adeptly resolving conflicts through active listening, consensus-building, and relationship-building, fostering a harmonious work environment
- Operational Enhancement: Enhanced overall operational efficiency by collaboratively working with team members and clients to identify and implement effective solutions, contributing to the company's success.
Education
Bachelors - Software Engineering
Western Governors University
Salt Lake City, UTMicrosoft Azure Fundamentals AZ-900, CompTIA A+ (1001 and 1002), CompTIA Networking+, CompTIA Security+, CompTIA Server+, MTA Security, MTA Networking, MTA Server - Network And System Administration
MyComputerCareer.com / TechSkills
Indianapolis, IN02.2023
Skills
- Technical Troubleshooting
- Network Security
- Application Virtualization
- Hardware/software configurations
- LAN Connectivity
- Client/Server Models
- DNS/ DHCP System
- Configurations
- Routing Protocols
- Active Directory Infrastructure
- COMPETENCIES
- Seasoned Support Application Analyst with more than 2 years of experience, offering technical assistance to
- Clients across diverse industries
- Proficient in identifying and resolving intricate technical challenges associated with software applications
- Ensuring optimal functionality
- Demonstrated aptitude for clear and efficient communication with clients, adeptly grasping their concerns and
- Delivering prompt, professional solutions
- Adeptly honed leadership, teamwork, and problem-solving skills during a 7-year tenure in the United States
- Army, complementing my analytical abilities in the IT field
- Network Computer
- Test and Optimize Systems
- Programming Skills
- User Support and Troubleshooting
- VMware Virtualization
- Configuration Management
- Configuration and Management
- Training Junior Team Members
Timeline
Service Desk Specialist
GuideIT
03.2023 - Current
Application Support Analyst, Technology Analyst
World Cinema Inc, General Dynamics
01.2021
M1A1 Technical Analyst
General Dynamics
01.2019 - 01.2021
Weaponized Abrams Operator
United States Army
01.2012 - 01.2019
Bachelors - Software Engineering
Western Governors University
Microsoft Azure Fundamentals AZ-900, CompTIA A+ (1001 and 1002), CompTIA Networking+, CompTIA Security+, CompTIA Server+, MTA Security, MTA Networking, MTA Server - Network And System Administration
MyComputerCareer.com / TechSkills
Similar Profiles
Itmer MasseyItmer Massey
Endpoint Security Consultant at GuideITEndpoint Security Consultant at GuideIT
Ebony HicksEbony Hicks
HR Administrator at GuideITHR Administrator at GuideIT
DeyJa WallaceDeyJa Wallace
End User Support Technician at GuideITEnd User Support Technician at GuideIT
Jacinda RangelJacinda Rangel
Intern, Fort Bend County Youth Employment Program at Justice of the Peace, Precinct 4, Judge Keisha T. SmithIntern, Fort Bend County Youth Employment Program at Justice of the Peace, Precinct 4, Judge Keisha T. Smith
Nermin HassaninNermin Hassanin
Aide In Class Support at Dulles Middle SchoolAide In Class Support at Dulles Middle School